Person at Car-Net app login screen

How to setup Car-Net for my Volkswagen?

Adding a New Volkswagen to Your Car-Net® Account: Step-by-Step Guide and Video Tutorial

You bought a new Volkswagen with Car-Net® capability? Congrats! You can now control multiple aspects of your Volkswagen vehicle with your smartphone. However, getting it setup for the first time might be a little confusing.

Here’s how to setup Car-Net® for your new Volkswagen vehicle. We’ve included a step-by-step guide and a video tutorial below.


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Adding Your Volkswagen to Car-Net®

Make sure you have the Volkswagen Car-Net® app downloaded to your iPhone or Android. Create an account or login with an existing account. Once that’s done, follow these steps:

  1. On first time set up, enter your personal info and select Continue; you’ll need your name, phone number, DOB, address, and security questions
  2. Create a four-digit PIN and hit Submit
  3. If the info you entered in step 1 matches the sales record from the Volkswagen dealership, your new Volkswagen will already be there; if not scroll down to the next section to learn how to add a vehicle manually
  4. Select the VW vehicle you’d like to add to your Car-Net® account
  5. Read the Terms of Service and Privacy Statement, select Accept, and select Submit

And you’re all set up! You can now use the Car-Net® features associated with your account.

Manually Adding a Vehicle to Car-Net®

If your Volkswagen vehicle didn’t show up automatically when setting up your Car-Net account, then follow these steps:

  1. Select the Add Vehicle button
  2. Enter the vehicle’s VIN
  3. Select Search VIN (a Verify Owneship prompt may appear; the next section has instructions)
  4. Select Add This Vehicle to Garage
  5. Your vehicle will appear in the Car-Net® app the next time you log in

Verify Ownership Prompt Instructions

If a prompt appeared after step 3 while adding a vehicle manually, follow these steps:

  1. On your Volkswagen vehicle’s infotainment screen, select Menu
  2. Select Settings
  3. Select VW Car-Net (online services)
  4. Select Registration
  5. Enter the registration code shown on the Car-Net® app Verify Ownership prompt
  6. Select OK

Video Tutorial

Something Not Working?

If something isn’t right, give Capistrano Volkswagen a call. Our excellent Service team will be glad to help.