Customer Testimonials
Greg is amazing. Give him a raise. Greg is a very good professional and deserves a raise.
I've been going to Brad for all my Atlas needs since 2019 he's awesome! Brad is friendly personable and knows everything
Simple,efficient & got it done Staff was friendly and helpful including loaner agent Chris! I would recommend all VW enthusiast to bring their vehicles in for service to Capo VW
I completed the service for my VW and appreciated the experience. The most important factor is that they honor their word: I called for a quote, arrived at the dealership, and received a different figure, yet they respected the earlier estimate. This builds substantial trust. The work was excellent, fast and professional. I look forward to returning there instead of choosing other locations.
Brought my car in with a low oil light. Brad had the car inspected- no issue/ leaks found- and oil topped off free of charge. *I had recently taken my car to a local/ no VW shop for oil change and suspect they didn't replace oil according to my cars specifications.
My assigned advisor James was late Brad covered for him and i think as a result it took almost 6 hrs to do the work needed. I was told it would be done by 12 instead it was done by 2. My appointment was 8:15a
The service I’m provided here at Capo VW is amazing. Greg has great customer service. I always book him when I make an appointment for my car. The overall customer service and pricing at this dealer is better than the others which is why I travel over an hour and a half for service each time.
San Juan VW is the best. I purchased the car there and have only serviced it there. Great folks work there.
Attentive to my requests. Problem solvers. Personable. Took responsibility when things did not work. Likable
Easy quick super friendly Pleasant experience with quick service and just a great atmosphere in general
No wait, very knowledgeable and fast. A loaner car was the icing on the cake. Very highly recommend.
Greg! Is a rock star
Everything goes smooth and they call uber to take me home and the bring me back and my car was ready then
I had a software update needed in my car. Everyone was so friendly and helpful from the minute I walked in, to the moment I left. I even got an informative video from my mechanic after he was done working on my car. Thank you to everyone at Capistrano VW! You all are amazing!
Great customer service and support Working with the customer needs and also attentive on the customer's expectations and waiting time
I appreciate Capistrano VW service. It is very helpful that they provide a ride to my home. The service advisers are always polite and knowledgeable. I am encouraged by the video sent to me to show the condition of the tires and brakes.
Easy to get an appointment and service was done in a day for my 20k service.
Very efficient and my vehicle service was completed in a timely manner Service with a smile !
Knowledgeable employees that are super helpful and polite. Vehicle service is always quick and they will get you an Uber or Lyft wherever you need to go.
I had an outstanding experience working with Greg Acker as my car service advisor. From the moment I arrived, Greg was professional, friendly, and genuinely focused on providing excellent customer service. He took the time to explain everything clearly, kept me informed throughout the service process, and made sure all of my questions were answered.
Greg the service assistant, was professional, attentive, and pleasant. Service was completed on time and at the quoted price. Excellent experience.
A fabulous experience all around I have been a Capo VW customer for almost 14 years and every team member I have collaborated with including JAMES who served and continues to serve as my surface advisor. Did an excellent job. I trust this is enough.
I’ve been coming to this dealership for years and continue to return because of the people and the service. Nick Colucci, the sales manager, is extremely easy to work with and goes above and beyond to make you happy. Buddy, our sales consultant, was equally as impressive. He was very thorough with answering any questions and explaining the perks each model came with. We never felt we were being “pushed” and left again with what we came for in a timely manner. Very professional yet friendly. They even had toys for our 18 month daughter to keep her busy while ... Read More Google - Jul 22, 2026
Love Capistrano VW! They always treat me well and do good car maintenance.
James was so nice, professional, and efficient
Luke Herman, senior service advisor, goes above and beyond. My door panel was coming off and he personally got on the ground in his nice clothes and was able to snap the door back into place. I was in and out of there in 5 min. Give this man a raise!! Amazing customer service!
Fast service, fair price and problem fixed
Best service department hands down. Would recommend everyone to get your vehicle serviced here. Greg is the bomb
Great experience. The video was really nice to see the diesel fuel leak and what was needed to replace my ac valve. It helps to justify the costs. That and VW mechanics know how to work on VWs. I’m a customer of Capistrano VW and highly recommend them.
I always get the best service at Capo VW
A fantastic host for the VW gathering i would recommend every one at this vw dealership soooo friendly stop in & vist
Great capable team. Get the job done quickly efficiently with a smile. So thankful really appreciate your help and you’re a great professional professionalism!
Capistrano Volkswagen took excellent care of me when I popped my tire and messed up my alignment. Starting with Brad in the department, his supervisor at the service department, and even the general manager, Gary. I am a single mom and they took amazing care of me and got everything fixed up so I can safely drive my kids around. Can’t recommend enough!
The appointment for the service was supposed to be an hour. It took five hours and the issue still unresolved as the vehicle still shows the oil change wasn’t performed on the car.
They ran into a bit of a problem but they got it resolved. Such is the life of electric cars.
Great customer service and service advisors help and explain the work performed on the vehicle.
James was exceptional
Excellent experience. Worked with Steve Smith and he knows his stuff. This is our 3rd vehicle from Capo VW. We keep coming back because of their amazing customer service.
we did wait about 10 minutes past our appointment time as he finished w/ another customer......and there was someone waiting after us....otherwise it was a 5.
Recall
Always friendly and helpful. This was a free service as I leased my vehicle from them, but on previous vehicles I paid less for oil changes here than at the big name in and out sites
I really appreciate the professionalism and honesty shown by Brad and the crew at VW. They helped resolve an issue with my car and made a stressful situation much easier to deal with. Highly recommend
Greg has always been helpful and professional and makes the experience of car repair easier.
Not good.....Kinda of unfortunate, used to have a really outstanding service dept. Maybe just caught them on an off day or need to hire more techs..Car sat for day and a half with no service, advisor was unsure of when a tech would be able to evaluate for timing belt. Decided to pick up and go to another mechanic. In defense of the dealer no service was completed so I cannot comment on quality of service tech. They did provide me with a loaner so that was much appreciated..Hopefully they turn it around because they use to ... Read More Yelp - Jun 27, 2026
The quality of work and the environment at the dealership are excellent. Attentive to detail
We have a more than five year relationship with Capistrano Volkswagen. Brad Johnson is our Service technician and we have found the sales staff and the technicians to be helpful in every way. Capo VW clearly goes the distance and out of its way with the highest quality service and fair prices.
This is one of the best dealerships I have ever worked with. Nick was a pleasure to work with, made everything so easy. From texting, emailing, and his quick responses overall. Chuck was so personable and made us feel right at home. You rarely get to work with dealerships who make everything so streamline and who don’t make things complicated. If I am ever in the market in the future for another car/VW I will definitely be returning. We are so happy with our Golf!
I had an appointment at 10 AM and they did not even start my car until the next day.
The Service was amazing, my car needed some TLC and CapoVW provided what was needed and beyond. Smooth, everything we discussed was done and delivered. Thank you Brad! and the entire service team.
Amazing team, Caleb and Greg were super professional and helpful and had me out in no time. 10/10 would go back
The entire team at Capistrano VW was unbelievably professional, friendly and genuine. The price they quoted online was honored, with no hidden costs or unnecessary add-ons. This is exactly how an auto dealer should conduct business. They stood by what they promised, no high-pressure sales and Chuck went above and beyond. I highly recommend this dealership -- we buy a lot of cars and I cannot say this about most of the dealerships we have encountered over the years. I love my VW ID.4.
The entire team at Capistrano VW was unbelievably professional, friendly and genuine. The price they quoted online was honored, with no hidden costs or unnecessary add-ons. This is exactly how an auto dealer should conduct business. They stood by what they promised, no high-pressure sales and they went above and beyond. I highly recommend this dealership — we buy a lot of cars and I cannot say this about most of the dealerships we have encountered over the years. I love my VW.
Awesome experience fast and easy services out in 45mins definitely will come back in the future thanks Capistrano volkswagen 👍
We had an amazing experience at Capistrano Volkswagen! We came from out of the area to inspect and purchase the car and our salesman, Buddy, made the process smooth, stress free, and much quicker than we anticipated. The interaction was relaxed and free from any pressure. He was truly a pleasure to work with!
We also had a great experience with Paul in finance, he made the process very smooth and straight forward.
Nick the manager was very kind and knowable as well.
I can’t say enough great things about our experience purchasing a car here, we throughly enjoyed ... Read More Google - Jun 21, 2026
Brought in my new 2026 Jetta that I purchased for my son less than 2 months ago for an engine overheat error message. Had to tow the car to the dealer, at the servicing tech's recommendation. Capo VW had my car for a total of 10 days to replace the sensor. I didn't get a loaner car until the 6th day you had my car. Very poor customer experience, especially considering the car was brand new and recently purchased. Quite disappointing on how this issue was handled by your dealership.
Excellent inspection communication...could have been a bit better in keeping me informed about when my vehicle would be ready to pick up.
Cory and Brad in the Service Department are awesome - had an unfortunate experience at first and they turned it around completely, which is so appreciated. 5 stars because of them.
Cory and his service team did great on solving my problem
Recall. Good job. Kept me updated
This dealership is a vibe. Everyone we encountered was cool, calm, and kind. No salesy pushes to make a deal before we were ready or music bumping so loud you can’t think straight (what we experienced at ALL 5 dealerships we visited prior the same day). We ended up buying a car when we thought we weren’t going to because we loved the car more than we anticipated and because the whole experience at Capistrano Vw was so delightful. We are loyal customers now. Will be lifers if it stays awesome! Thanks guys.
Once they had a loaner vehicle, it was great! Greg and chris are always helpful
This review is specifically about their service department or no-service department in my case. To start and state the positive, I think it is great that they offer Uber drop off and pick up service to their customer. I have taken my car for service to this dealership twice for my current car and both times I have been very unhappy with the level of "service" or the lack of. Luckily for my second visit I got a chance to get service manager involved which made things BETTER. The first time the service advisor provided me a loaner ... Read More Yelp - Jun 10, 2026
The sales process was not stressful and Biddy clearly explained everything about the ID4. I will be buying Volkswagen from now on
They always make it easy to bring your car in. Everyone is so friendly and accommodating. They do a great job!
Routine maintenance, tire rotation. Service was as expected, was in and out. Thanks.
Amazing people and quality work always Service with a smile! Smileage guaranteed Thank you always
We bright the car in for service. Great communication about status. Unfortunately, there was a bit of a backlog so it took longer than expected. We were advised along the way- Greg kept us well informed
Excellent service and car care.
I brought in my 2025 Volkswagen Jetta due to a recall letter that I had received. My service advisor Greg was so helpful and accommodating - kept me updated on the s scheduling and what needed to be done. He was very professional and responsive.
Professional, customer first, friendly, organized, clean, personal touch. Overall great customer service, I enjoy interacting with the team.
I have dealt with many dealerships in my life time and Capistrano VW is one of the best I have dealt with.
Everyone from Service, parts, sales and on up, have been so nice to work with. They genuinely love what they do and care about the customer.
I had the privilege of working on the lease of my new VW with Chuck Lilly and Buddy Holguin, who each in their own way helped me along in making the best decision I could for my lifestyle in choosing the right model and were working step by step, side by side, ... Read More Google - May 31, 2026
Car sat for two days, unable to conduct repair, service dept overbooked....Poor planning on CapoVW
Very pleased with his family owned dealership everybody that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and exceeding their valued customers expectations. Keep up the good work.
Always a great experience. Got me in and out quickly at a reasonable price.
It was relaxed, easy to get help, and very informative. Both Buddy and Joey were very personable. Joey helped us with our paperwork and made it light and enjoyable. Buddy showed us the vehicles and took us on a test drive. He was extremely helpful and funny.
Took the car for a recall, technician showed what needs to be done, also, I was provided a loaner for the day while they worked on my car. Loved the loaner. It will be my next purchase when I'm ready to buy a new car!!!
Always great service. Brad is a great advisor who explains and makes recommendations in our best interest.
First time to this dealership and while it seems like a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of almost 3 days.
I have a 2025 Golf R (7 months old) and there’s a seatbelt check engine light. I made an appointment a few days in advance and dropped the car off as scheduled. I am enthusiast with a fairly highly upgraded car so I appreciated Brad and James’ acknowledgement and extra care to wait for a qualified technician with “soft hands”. But it’s ... Read More DealerRater - May 30, 2026
From start to finish, the car buying experience at Capo VW was great! I love the no-haggle, fair pricing policy. And the salesman that helped us, Buddy, went above and beyond to make it a great experience. Thank you Capo VW!!!
Really fantastic service. Brad is the best very knowledgeable and helpful most definitely would recommend
Fast, courteous and efficient, even had a courtesy car ready for me. Made me feel like a valued customer.
Awesome Amazing Fast Quick Nice Cool The best thing ever Super efficient well organized machine
I took my car in for a radio problem. They updated the software, but did not test it out and I still have the same situation. James has been out all week, still waiting to hear back from dealership
Really poor experience: Terrible customer care, bad attitude, lousy communication. After 5 VW's, we will never buy from this Dealership again. We'll be taking our business elsewhere.
Professional and accountable. Great overall experience Thank you Thank you Thank you Thank you Thank you
Had a great experience with their team in assisting me with a car purchase! Very helpful and the experience was a breeze.
Went in for an oil change/ washer fluid check. Was quoted an hour and half and ended up leaving my car for a day and a half. Called at the end of the day and Greg said he didn't even get anyone to look at my car after I called him not him calling me to let me know the plan changed and my car needed to stay overnight. The next day I never got a call that my car was ready and I had to call again to check the status and they said yup it's ready. ... Read More DealerRater - May 24, 2026