Customer Testimonials

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Google Aug 21, 2024

I recently visited the Mazda and VW dealerships in search of a new car for my fiance. Our experience completely changed when we met Chuck. He went above and beyond to assist us, providing the best service we have ever received at a car dealership. Chuck's friendly and outgoing personality made us feel comfortable and valued as customers. His knowledge and willingness to help us find the perfect car were truly remarkable. Chuck's exceptional service not only impressed us but also made us want to buy every car from him! Although we haven't made a final decision ...

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Google Aug 11, 2024

Really enjoyed the whole experience. Buddy is a very helpful, positive and cheerful salesman. I was shocked how fast we got in and out, and I actually got a great deal. I would personally recommend Capistrano VW over Irvine and the others. It's a hidden gem. I'm definitely a VW guy from here on out.

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Google Aug 1, 2024

Went in the other night to help my mother-in-law with a lease. Could not have had a better experience. Buddy from the sales team was extraordinary and we left with a great deal in no time.

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Google Jul 18, 2024

By far the best car customer service I’ve ever had! Julio picked me up from the train station & processed everything so efficiently & easily! He pointed me in the right direction for car insurance, had his manager expedite the paperwork & organized a colleague to again pick me up from the train to collect my car! Alex skillfully organized Buddy to thoroughly go through everything I needed! Everyone was extremely professional, knowledgeable, friendly & my car is spotless, full of power & I couldn’t have asked for a better experience!

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Google Jul 8, 2024

We purchased a new 2024 VW Taos in June from Capistrano Volkswagen and were impressed with the experience from start to finish. While doing initial internet research several months earlier, we received a polite response from Edward G. of their sales team, offering information as needed. He respected our timing on the purchase, providing details as requested but never exerting any sort of pressure to rush us. We made an appointment with Edward to explore our options and found him to be highly professional and well informed on the various vehicles on our short list. Impressively, he even arranged an introduction ...

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Google Jul 4, 2024

GREAT CUSTOMER SERVICE

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Google Jul 2, 2024

I had a super easy experience leasing my new vehicle here. Edward was an extremely knowledgeable and helpful salesperson, and he didn’t make me feel pressured to purchase a vehicle. The finance department was quick and easy and again a low pressure experience. No upsells. Would definitely purchase or lease another vehicle from this dealer.

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Google Jul 2, 2024

Had a great buying experience at Capistrano Volkswagen. No high pressure sales tactics. I gave them the details of the car I wanted down to the color and accessories. The car was ready to pick up the next day.

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Google Jun 24, 2024

I had a great car buying experience here. Julio and his team provided excellent customer service and went above and beyond to ensure a smooth process. I cannot recommend this dealership enough and will be a customer for years to come!

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Google May 23, 2024

Friendly Staff, provided me with a rental car without any questions and my car was ready on time.

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Google May 19, 2024

Joey and Buddy the salesman were great. Nick the sales manager is a rockstar and really stepped up and made this a great buying experience. I live an hour away from the dealership but the service Nick provided his given me confidence to come back in the future

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Google May 15, 2024

Refers by friend, and Lucky to talk to Alex Nieman!! He is really a good salesman, that knows how to make a deals with customers!! I really impressed by his efforts, and definitely I recommend him to everyone!! Good luck Alex!! Thanks 🙏

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Google May 10, 2024

I rate 4 stars for Buddy (sales man), I was disappointed about Joey (sales consultant) and the finance guy. They are not friendly and means to me. Maybe I am an Asian. Especially, the finance guy, my husband tried to ask him, but he ignored. He seems not be comfortable with Asian. I am not supposed to come back this dealer ship again. Joey meaned to me, he dared me that he has been working for 27 years. What does it mean? I did not do anything wrong. I have tried to ask the best offer. As the consumer, we have the ...

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Google May 9, 2024

Nick, Chuck, and Tony in finance made the transaction seamless. It was the easiest time I had buying my GTI; there was no pressure, no dealer add-on that wasn't asked for, and just a great experience.

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Google May 3, 2024

Amazing customer service from Nick, one of the sales managers! He was so relax, friendly, kind and attentive and even brought out water and tea to my car as I waited. Highly recommend!

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Google May 3, 2024

Honestly the best buying experience I have had to this date! Everyone was so helpful, patient and kind. Something we have not really gotten over the years at previous dealerships. I definitely made the right decision! A big kudos to Julio! He helped us get out of our previous vehicle with an ease and was extremely knowledgeable with all the features that came with our Tiguan. Thank you again, Julio!

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Google Apr 28, 2024

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Google Apr 26, 2024

I have been a Capistrano VW customer since the 90's when Drew Pearson ran the service dept. He was an amazing ambassador for the brand and created a positive customer experience. Fred Evans is cut from the same cloth and goes out of his way to listen to a customer, summarizes in a manner that translates to the techs, gives honest and straightforward information, then follows up with you to make the job has been done to your satisfaction. Simply put, he cares and it shows. He sets the standard in my opinion and is a valuable asset to the ...

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Google Apr 22, 2024

Ive spent months looking for the right VW Tiguan Rline. Stopped into VW Capistrano yesterday after visiting multiple other VW dealerships this week. They were by far the best experience. I’ve gotten so used to dealing with the “car salesmen” at other dealerships that I forgot the car buying process didn’t have to be an absolute headache. I didn’t end up buying the car as it didn’t quite have the options I was looking for, but the experience stood out so much over the competing dealerships in the area that it was worth a review. If ...

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Google Apr 13, 2024

I had a positive experience primarily because my service rep, Zander, was extremely clear and communicative. He was accurate with his estimates on both cost and timing and thoughtful about my circumstances. 100% great customer care.

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Google Apr 10, 2024

The customer service, particularly from Nick, Buddy, and Rene, was as always exceptional. They made every effort to ensure my complete satisfaction. Rene meticulously washed my new car, the fifth I've purchased from them in the past 15 years, leaving it absolutely immaculate.

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Google Apr 9, 2024

My experience was great!

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Google Apr 9, 2024

Best VW dealer in the State. Consistently flawless service as well as generous rental car for warranty / recall services. They really make you feel important and valued as a customer. Do business with Capistrano VW and you'll be well taken care of.

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Google Apr 8, 2024

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Google Apr 5, 2024

Friendly and accommodating. Good people in staff. Appreciate Chuck Lily, too.

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Google Apr 4, 2024

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Google Apr 4, 2024

This was the easiest and nicest experience I have ever had buying a car. The staff was amazing and everyone I spoke to really seemed to care that I had a good experience. I was never bothered with unwanted phone calls after I first inquired, I live about 80 miles away and they made the buying process as easy as could be. They even delivered the vehicle to my home. I never leave reviews but this experience was too good not tell others about.

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Google Apr 1, 2024

Thank you for making my First car buying experience amazing. Edward Golubiievskyi thank you for all your help. Def will be going back here for my next new car!!

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Google Apr 1, 2024

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Google Apr 1, 2024

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Google Mar 23, 2024

Buddy was a delight to work with and I am so happy with my purchase. It was a great experience overall.

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Google Mar 18, 2024

No pressure environment. Our salesman, Buddy Holguin was very friendly and knowledgeable, he seemed to know every nuance of the vehicle that we were looking at and provided great insights. Additionally, the technician handling the pre-delivery prep was friendly and seemed to take a great deal of pride in his work.

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Google Mar 10, 2024

A very pleasant car by an experience. There was no sales pressure from any of the staff on hand place that I did deal with were very laid-back and didn’t try to push any extra products on me.

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Google Mar 9, 2024

Great service! But you left your hot chocolate cup in my car.

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Google Mar 8, 2024

Zander was professional and great He made sure I was taken.care of for the time my car was in the dealership and Sidney was great with the loaner and

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Google Mar 8, 2024

Fred was a great help.

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Google Mar 4, 2024

Fun and smooth car buying experience. Lots of inventory. Terry was great to work with!

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Google Mar 4, 2024

Great dealership. My experience was great with the staff. I would certainly recommend this dealership.

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Google Mar 3, 2024

Everyone is so helpful and kind. Loving brining my car here!

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Google Mar 3, 2024

Brad was great to work with and communicated the status of my repairs throughout the process.

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Google Mar 3, 2024

I'm new to the area and looking for a new go-to VW dealer. I have loved VWs since the 1960s and owned probably a dozen different models over the years. I found Capistrano VW to be both professional and courteous, and I really appreciate the care I received from Fred in the service department.

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Google Feb 29, 2024

My experience at Volkswagen Capistrano was amazing. I called the day before with a certain car in mind to make sure it was still available and to set an appointment ( 2023 Volkswagen Jetta SE, low miles). When I arrived first thing the next morning the car was right up front and ready for me. Buddy the salesman was amazing. He had a wonderful upbeat attitude that made the experience a lot more exciting. He explained the car features in detail and when we got back from the test drive I was pretty much sold on the car. I had been preapproved ...

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Google Feb 26, 2024

I just purchased a Tiguan from Capo Volkswagen. I traded my Mazda CX5 in for the new 2024 Tiguan. I could not be more pleased with this purchase. Everyone at Capo Volkswagen was wonderful but Julio Ruiz made the experience enjoyable. His professionalism and knowledge of the vehicle made the entire experience easy. Nick the sales manager and Paul in financial were also great to work with. I would definitely recommend Capo Volkswagen to anyone looking for a vehicle. Ask for Julio and you won’t be disappointed. Good luck to you Julio in school. No doubt you will be successful!!!

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Google Feb 24, 2024

Great service - friendly people

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Google Feb 23, 2024

Mike really knows how to understand his customer and align those details to their purchase. His professionalism and knowledge really made it easy for me to walk away from Mazda. Happy to join the VW family ! Have Mike train all the new hires !

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Google Feb 18, 2024

Work was done one time, mechanic sent a video to keep me updated, my rep called and left me a message for update and so far the problem seems to be solved.

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Google Feb 17, 2024

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Google Feb 16, 2024

Received excellent service from the first day I walked into this dealership! Was greeted by friendly staff! Was recommended to shop here by my neighbor & am so thankful I came in to shop for my new car. Terry Converse very helpful excellent sales person helped me till the end when finally purchased car here! Appreciate all the calls and info I was sent by Terry and Gary who I first spoke with before heading in. LOVE my "new" used certified 2021 Volkswagen Atlas SE it is beautiful and fully loaded. I am enjoying all the features! I received ...

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Google Feb 10, 2024

Service made easy sales made easy Capistrano Volkswagen, best dealer in Orange County

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Google Feb 10, 2024

Great costumer service, very professional.

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Google Feb 8, 2024

The staff here is very friendly and understanding! Highly recommend.

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Google Feb 4, 2024

Chuck was great, made the process fast and easy

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Google Feb 4, 2024

Everyone is a pleasure to work with and they are good at keeping you informed on the progress of the service.

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Google Feb 3, 2024

Mike was amazing, I never felt like he was pushing a car on me and really took the time to find the car I wanted.

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Google Feb 2, 2024

I consistently get great service and have been a customer for 16 years.

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Google Feb 2, 2024

I had to have 2 recall repairs on my Beetle. I was directed to Capistrano Volkswagon for the repair. Great customer service, very professional. Repairs were done in a few hours. My car came back washed. I was very impressed with the service. I will definitely return.

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Google Feb 1, 2024

The service organization (Brad), the finance organiztion (John), and sales leadership (Kevin) are all 5 star performers. They all did a terrific job working with me on my trade-in and certified vehicle purchase process.

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Google Feb 1, 2024

Quick service...took me in without an appointment...dog friendly nice staff!

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Google Jan 30, 2024

Buddy will take AMAZING care of you. I came 440 miles away from Sacramento for a 2024 Pure Grey and within 5 minutes of calling him to inquire, he had me a personalized out the door price sheet, with zero massively overpriced addons that every other dealer adds. Once we ran the credit check and confirmed I was good to go, I told them I couldn't make it down until the following week so they went above and beyond and kept it reserved for me. They even offered to put 100$ towards my travel. VW Capistrano was $3200 lower than the closest VW dealer ...

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Google Jan 26, 2024

S I'm so pleased with the major service on my 2016 Passat, great improvement, I appreciate advising me on what was needed, and why.

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Google Jan 26, 2024

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Google Jan 24, 2024

Andree Morcos 12:23 PM (1 minute ago) Everything was perfect ! Brad did a great job arranging my appointment , and updated me through the time. Sydney arranged the loaner and did a fantastic job with the paper work !!

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Google Jan 21, 2024

Just bought my second VW at Capo VW and once again, pleasantly surprised at the ease and "no pressure" vibe there. They're not the biggest, but still offer the best pricing I found anywhere in SoCal.

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Google Jan 16, 2024

I am very happy with my first visit to Capistrano VW. Zander was very polite and prompt with my car needs. Will surely be back. Thank you !

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Google Jan 15, 2024

Xander and Fred were so helpful in getting my car repaired quickly without an appointment.

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Google Jan 15, 2024

Fred was responsive, clear, and kind. He made the repairs a positive experience and even showed me a few features on my car I wasn’t aware of.

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Google Jan 14, 2024

The experience here has been great all around. From the purchase experience to the service experience. My appointment was with Zander and I arrived a little early so Fred was wonderful and for my paperwork stayed until Zander was ready. Both were very personable and friendly and I was able to get in a rental to not sit there all day. When the car was ready it was a quick process to pay and be on my way. The team here is amazing

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Google Jan 14, 2024

Great service

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Google Jan 14, 2024

👍👍👍

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Google Jan 12, 2024

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Google Jan 11, 2024

This was my first visit. Excellent service and a job well done. I will be back.

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Google Jan 10, 2024

Capo VW was so diligent with my car. They really took the time and were so super fast with the process! I really appreciated their communication and care!

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Google Jan 8, 2024

I had such a wonderful experience at Capistrano Volkswagon. After seeing an ad for 2015 Flex Ford, my friend and I went to the dealership, we were greeted by Mike Stieber. He was great! Mike Stieber was friendly and extremely helpful. I will definitely recommend my friends to Capistrano Volkswagon and to Mike Stieber who are looking to buy a car.

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Google Jan 7, 2024

I'm on my third VW through Capistrano Volkswagen. Their service Department is exceptional. I've never dealt with a better car dealership. Had a problem with my older CC the other day, and they were able to take my car the same day and have repairs completed the next. The car had a problem with the intake manifold and VW surprisingly covered that even though my car was out of warranty. great service.

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Google Jan 5, 2024

Great and speedy service. Personable care.

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Google Jan 3, 2024

Buddy was great!! Very knowledgable and helpful. Listened to exactly what I wanted and made it happen. I will see him again in 3 years!

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Google Dec 31, 2023

Service Mgr was efficient and courteous. Work was done as required.

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Google Dec 29, 2023

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Google Dec 29, 2023

Brad was great! Really helped out at that last minute and got me in and out in about five hours..... 🙂

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Google Dec 29, 2023

Always happy with the service. I always have my car service done here; including tires.

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Google Dec 25, 2023

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Google Dec 23, 2023

If you're coming to Capo VW to purchase a car, don't deal with anyone else but Buddy. When I was at the dealership, I noticed that everyone else was pretty dry and no one even offered to help me, except Buddy. He's amazing. He's funny, helpful, so positive, and he knows a lot about Volkswagen. I put a deposit for my ID.4 a month ago and it wasn't ready until a couple days ago, but he would update me along the way because he knew how excited I was and he just wants the best ...

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Google Dec 22, 2023

Amazing customer service from Nick in Sales, Brad in Service and also Sydney in the loaner/rental department. Everyone was so courteous and friendly! Thank you!

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Google Dec 21, 2023

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Google Dec 21, 2023

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Google Dec 20, 2023

I had a suspicion that my 2023 ID4 was not charging at the right speed with level 1 charging. Dealer investigated it for me, found some charge errors (outside the cars internal parts) - I purchased the recommended charger for the ID4 from the dealer. The charge speed increased from 1kw to 1.5kw which is 50% better for level 1. Though it appears to be max charge speed for a basic house circuit. (Level 1 - 1-2kw) (Level 2 - 7-12kw) (Level 3 - 300kw+ (2023 id4 max is 187kw @ low battery)) -- Car appears to work as intended from factory, It was nice they helped ...

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Google Dec 16, 2023

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Google Dec 15, 2023

Sydney Menosky has outstanding customer service. You are lucky to have her.

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Google Dec 14, 2023

Good, no-nonsense warranty service. They quickly diagnosed the ignition switch failure on my Jetta and replaced it. They did not try to upsell any additional services, like other dealers often do.

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Google Dec 11, 2023

Excellent service.

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Google Dec 11, 2023

Everyone is friendly efficient and fast. Additionally they send a video of what they did.

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Google Dec 6, 2023

Edward and everyone involved were great and easy to work with. The whole process was very easy and stress free.

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Google Dec 5, 2023

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Google Dec 3, 2023

Awesome service, they take good care of you!

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Google Dec 3, 2023

all went well

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Google Dec 3, 2023

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Google Dec 2, 2023

I had my VW Passat towed into the dealership and even though I was not a prior customer everyone I spoke with was absolutely warm and caring. They took their time with me and listened to me and my issues with the car and fixed what needed to be fixed! Special thanks to Fred who is just a good dude and if I lived in that area they would see me regularly, give these guys your business as they fair, honest and professional!

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DealerRater May 2, 2023

Always a dream to work with from the sales staff to the service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their way to please me, that's why I have bought four cars from them in the last few years.

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DealerRater Nov 18, 2021

Buddy was an absolute delight to work with. When inventory was tight, he educated me on other vehicles -- one of which I ended up purchasing -- and I couldn't be happier with the purchase. He went above and beyond throughout the process -- and even ensured I had a snack after a long day of going from dealership to dealership lol. Buddy, Nick and the entire team were so helpful and not at all pushy like so many of the other sales people I've dealt with at other dealerships. They really care about their customers and don'...

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DealerRater Nov 14, 2021

Of many we visited, this was the only dealership we found not insisting on including major “pandemic” markups into the final price

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