Customer Testimonials

These guys are so easy to work with, there is no BS or hard sale tactics everything is upfront. This is my 2nd CPO purchase from them, 18 years apart, you know it's a good place when the same people that helped you 18 years ago are still there. We love our new 2023 ID4s I highly recommend Capo VW

Always a great experience at Capistrano VW. From the GM, Kevin, to Brad in service, they will take care of you. Five stars.

My partner and I recently moved back from Australia and each purchased a car from Capo VW. I bought mine a couple of weeks ago, and Alex made the entire process so simple and stress-free that we decided to come back for my partner to get a car as well! Alex was incredibly accommodating, personable, and helpful throughout both experiences. Buying a car is stressful but Alex made the process easy from start to finish. We couldn’t recommend Alex enough and are so happy with both of our experiences at Capo VW!

Capistrano VW is by far, the best place to purchase a Volkswagen! We have been a customer for several years and keep coming back because of how amazing everyone is. Just purchased aTiguan (my 7th VW) and we keep coming back because of them. They are professional, friendly and you can tell they love what they do. You’re always greeted with a smile and handshake (or even a hug). They value you as a customer. We especially love working with Nick, Kevin, Buddy and Paul. Such an amazing team! They make you feel like family! They are super quick ... Read More

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Google - Oct 11, 2026

Capistrano VW is by far, the best place to purchase a Volkswagen! We have been a customer for several years and keep coming back because of how amazing everyone is. Just purchased aTiguan (my 7th VW) and we keep coming back because of them. They are professional, friendly and you can tell they love what they do. You’re always greeted with a smile and handshake (or even a hug). They value you as a customer. We especially love working with Nick, Kevin, Buddy and Paul. Such an amazing team! They make you feel like family! They are super quick with communication via email and text. Brad in the service department is also super friendly and knowledgeable. We can’t thank them enough!

Five stars: the best car-buying experience I've ever had. I never thought I'd write a glowing review for a car dealership, but Capistrano Volkswagen is the very best. Chuck was helpful, communicative, and accommodating from start to finish. There was no pressure and none of the fuckery I've come to expect at car dealerships. He was consultative rather than pushy, and he helped me get exactly the car I wanted. He's also knowledgeable and clearly passionate about what he sells, which made the whole process feel friendly and effortless. I drove two hours south from LA ... Read More

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Yelp - Oct 10, 2026

Five stars: the best car-buying experience I've ever had. I never thought I'd write a glowing review for a car dealership, but Capistrano Volkswagen is the very best. Chuck was helpful, communicative, and accommodating from start to finish. There was no pressure and none of the fuckery I've come to expect at car dealerships. He was consultative rather than pushy, and he helped me get exactly the car I wanted. He's also knowledgeable and clearly passionate about what he sells, which made the whole process feel friendly and effortless. I drove two hours south from LA in Friday traffic, and the trip was worth it. I got a tour of the facility, a cup of coffee, and everyone welcomed my dog. Even the finance guy was great. I drove off the lot in an awesome car with business cards from everyone who helped me. I even got a one-of-a-kind, hand made, VW branded keychain created by a local artist. I'll absolutely be back, and I'll send my friends. Highly recommend this team! Big thank you to my man Chuck - thanks for your support and for getting me in a great car. Also thanks to Nick, Paul and the rest of the team. I will be back.

Steve is great, funny kind and knowledgeable! He helped us purchase an id buzz and was able to get almost everything done before we even came in (very helpful when having a little one along for the ride). All the staff we came across was so friendly and kind. We definitely recommend this dealership.

My partner and I came out about a week ago to purchase a 2026 Tiguan. As two women heading into a car dealership, we were fully prepared to be given an extra run-around with an inflated price, a ton of dealer add-ons, and a rip-off trade-in estimate. We were pleasantly surprised to work with Michael (and supervisor Kevin) who made the whole process way easier than the dealership experience we had feared. We got a very reasonable deal on the car--which we love!--and would definitely recommend them to anyone out there looking to purchase a Volkswagen. Thanks guys!

After the service dept lost my keys for 45 minutes they did a good job!

Great service! Definitely recommend!

I bought my Volkswagen's at Capo BW for the last 16 to 20 years. Brad is one of the reasons I keep coming back. I know I can trust him and what he recommends for my car and the service prices are reasonable.

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Dealer took my new car to do the 10k required service. Kept my car for about a week and did nothing after asking why, they said they do not have EV mechanic. I asked them why they did not tell me that when I came in and they just said sorry. Wont take my car there any more.

Brad and Team were great, I actually missed a bunch of their phone calls, and they stayed on top of me! Highly recommend

Great communication and knowledgeable They techs are very thorough and knowledgeable. The advisor was very helpful and understanding

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Great service! They provide loaner car, which is very convenient, just need to better book it ahead… They also send you the video from the technician with all the explanation and demonstration of the recommended service before you agree on the work to be performed. Keep you informed and updated while the car is in service. Always professional and respectful. Highly recommend.

Disappointing sales process. Maybe they're going out of business so they don't care anymore? Not sure. No customers were there on the last day of the month, which was a red flag. The manager said there was a line for the finance guy, but there were no other customers there. He was in there playing something like solitaire when we walked in his office. Please read through the mostly 1 star reviews on here and other sites. Take a picture of all pages in the contract, upload them and have it analyzed before you sign anything. To back up, ... Read More

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Yelp - Sep 15, 2026

Disappointing sales process. Maybe they're going out of business so they don't care anymore? Not sure. No customers were there on the last day of the month, which was a red flag. The manager said there was a line for the finance guy, but there were no other customers there. He was in there playing something like solitaire when we walked in his office. Please read through the mostly 1 star reviews on here and other sites. Take a picture of all pages in the contract, upload them and have it analyzed before you sign anything. To back up, we started the process by taking a test drive here a month prior which was fine. We contacted multiple dealerships to get confirmation of a deal. When we got there they changed it up and said they've been doing this job for decades so they knew how to take advantage of their customers. We reluctantly ended up purchasing anyway. But, it turns out they didn't do their inspection. Not a big deal, but the key fob did not work and was missing parts. So, I let them know. I purchased a new battery for the key just to make sure. They accused me of not knowing how to install a battery. I already own a VW, so I've changed the battery on my key fob about 20 times. So, it was a wasted trip for them to confirm that the key fob did not work. I spent half a day there and they did not fix it. They do not offer anything to make up for it except offer gas that I would not have needed if they got it right the first time. All we asked for was an oil change or something for the trouble. The gas offer was insulting. Them accusing me of not knowing how to insert a battery was insulting. There's a plethora of other VW dealerships in Southern California offering better deals, so just go to any other one instead.

Extraordinarily horrible experience in dealing with this dealership. They don't do anything to remedy their issues as well. There was no other customers there on the last day of the month which should have been a red flag. The issues likely were not communicated with to management which likely part of the problem. They let me know how long they've been doing this which is why they felt they could take advantage of the situation. They had agreed on an incentive before we made the drive and than when it came to purchase, they took it back. If ... Read More

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DealerRater - Sep 15, 2026

Extraordinarily horrible experience in dealing with this dealership. They don't do anything to remedy their issues as well. There was no other customers there on the last day of the month which should have been a red flag. The issues likely were not communicated with to management which likely part of the problem. They let me know how long they've been doing this which is why they felt they could take advantage of the situation. They had agreed on an incentive before we made the drive and than when it came to purchase, they took it back. If they would've made the smallest effort to make it right, it would not have left such a bad taste in my mouth. They gave us a broken key fob. It did not have hardware included and it did not have a battery. I purchased a new battery and even sent a picture that it was input correctly. This cost me a day of work and having to drive down to show them that it was not working. They did not believe me on the phone. After spending most of the day there and about 3 hours round trip, they did not fix the issue because they thought I put the battery in wrong. I have owned VW's for a very long time and I have used batteries since childhood. I know how to input a battery. They do not offer anything for any sort of inconvenience. They offer gas that I would not have needed if they did the inspection in the first place. Being that we just purchased a new car from them at full asking price, they should have treated us right. All we asked for was an oil change. The sales person said they can not offer anything for their mess up, for the day off work and for the trouble because their service center is inordinately overpriced. I haven't checked their hourly rate, but he said it was around $225 an hour at their service center. I am planning to purchase another car in the next few months and definitely will not be back. I would recommend using any other dealer.

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Great service! James was awesome help and made sure we were taken care of from beginning to end. He truly made our experience great!

Magnificent service! Special and honorable rating to Mr. Brad Johnson for an outstanding customer care!

Magnificent service! Special and honorable rating to Mr. Brad Johnson for an outstanding customer care!

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Do not take your vehicle here for service. I spent over 4 years telling their service department during routine maintenance appointments that my Tiguan was excessively burning oil and requiring top-offs between services. Every single time, I was brushed off and told it was "normal for a VW." When the oil consumption worsened to a full quart per month, I called to inquire about an oil consumption test. The representative dismissed my concern, telling me it wasn't worth paying for an oil consumption test since my car was out of warranty. In June, I reached out again and ... Read More

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Google - Sep 13, 2026

Do not take your vehicle here for service. I spent over 4 years telling their service department during routine maintenance appointments that my Tiguan was excessively burning oil and requiring top-offs between services. Every single time, I was brushed off and told it was "normal for a VW." When the oil consumption worsened to a full quart per month, I called to inquire about an oil consumption test. The representative dismissed my concern, telling me it wasn't worth paying for an oil consumption test since my car was out of warranty. In June, I reached out again and spoke directly with the Service Department Manager to resolve this ongoing issue. Instead of offering assistance, he looked up my service history and dismissed me outright simply because I hadn't been to their shop in over a year—ignoring the fact that VWs only require annual maintenance. When I provided precise, logged data points showing I was adding a quart of oil every 1,000 miles, he argued with me, questioned my math, and insisted the oil burn fell within "acceptable manufacturer limits." When I brought up that an independent inspection had already identified a serious issue—leaking valve stem seals and PCV valve—he offered zero solutions. The phone call was abruptly disconnected, and when I immediately called back, my call was sent to voicemail. I left a message, and he never bothered to return my call. He didn't bother to check if my vehicle was still covered under an active warranty. Because of his rude, dismissive, and unprofessional handling of the situation, I was actively preparing to sell my vehicle to avoid paying nearly $10,000 out-of-pocket for major engine repairs. A month later, I called a different local Volkswagen dealership regarding a different matter. They immediately verified that my vehicle was still fully covered under my extended warranty, waived my diagnostic fee, and handled the entire engine repair process professionally. They even contacted VW of San Juan Capistrano directly to verify what I told them because they were in disbelief that another VW dealership/service dept would handle a matter so poorly, only to receive the exact same dismissive treatment I experienced. VW of San Juan Capistrano avoids accountability, dismisses legitimate engine issues, and fails to check warranty coverage for their customers. Save yourself the headache and take your vehicle to a service department that actually cares about customer safety and basic professionalism.

Do not take your vehicle here for service. I spent over 4 years telling their service department during routine maintenance appointments that my Tiguan was excessively burning oil and requiring top-offs between services. Every single time, I was brushed off and told it was "normal for a VW." When the oil consumption worsened to a full quart per month, I called to inquire about an oil consumption test. The representative dismissed my concern, telling me it wasn't worth paying for an oil consumption test since my car was out of warranty. In June, I reached out again and ... Read More

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Google - Sep 13, 2026

Do not take your vehicle here for service. I spent over 4 years telling their service department during routine maintenance appointments that my Tiguan was excessively burning oil and requiring top-offs between services. Every single time, I was brushed off and told it was "normal for a VW." When the oil consumption worsened to a full quart per month, I called to inquire about an oil consumption test. The representative dismissed my concern, telling me it wasn't worth paying for an oil consumption test since my car was out of warranty. In June, I reached out again and spoke directly with the Service Department Manager to resolve this ongoing issue. Instead of offering assistance, he looked up my service history and dismissed me outright simply because I hadn't been to their shop in over a year—ignoring the fact that VWs only require annual maintenance. When I provided precise, logged data points showing I was adding a quart of oil every 1,000 miles, he argued with me, questioned my math, and insisted the oil burn fell within "acceptable manufacturer limits." When I brought up that an independent inspection had already identified a serious issue—leaking valve stem seals and PCV valve—he offered zero solutions. The phone call was abruptly disconnected, and when I immediately called back, my call was sent to voicemail. I left a message, and he never bothered to return my call. He didn't bother to check if my vehicle was still covered under an active warranty. Because of his rude, dismissive, and unprofessional handling of the situation, I was actively preparing to sell my vehicle to avoid paying nearly $10,000 out-of-pocket for major engine repairs. A month later, I called a different local Volkswagen dealership regarding a different matter. They immediately verified that my vehicle was still fully covered under my extended warranty, waived my diagnostic fee, and handled the entire engine repair process professionally. They even contacted VW of San Juan Capistrano directly to verify what I told them because they were in disbelief that another VW dealership/service dept would handle a matter so poorly, only to receive the exact same dismissive treatment I experienced. VW of San Juan Capistrano avoids accountability, dismisses legitimate engine issues, and fails to check warranty coverage for their customers. Save yourself the headache and take your vehicle to a service department that actually cares about customer safety and basic professionalism.

Professional service advisors. I worked with Brad Johnson. I was kept updated on my vehicle. I appreciate the video from the mechanic explaining the services performed and the recommended service.

Excellent service!!! Quick to send video of car and fixed all issues. Very satisfied with everything

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BEWARE -- Price Changed After Approval, Then Refused to Fix It!! I researched this place beforehand and saw good reviews claiming no overcharging or upselling. My experience was the opposite. I approved a battery replacement based on a written quote of $559.54. The final invoice charged me $664.54 -- $105 more, with zero explanation or approval for the increase. When I asked my Service Advisor about the difference, he told me $664.54 had been the estimate "from the beginning." I had saved the original quote, so I know that's not true -- and the online link to that original quote had ... Read More

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Yelp - Sep 10, 2026

BEWARE -- Price Changed After Approval, Then Refused to Fix It!! I researched this place beforehand and saw good reviews claiming no overcharging or upselling. My experience was the opposite. I approved a battery replacement based on a written quote of $559.54. The final invoice charged me $664.54 -- $105 more, with zero explanation or approval for the increase. When I asked my Service Advisor about the difference, he told me $664.54 had been the estimate "from the beginning." I had saved the original quote, so I know that's not true -- and the online link to that original quote had conveniently already expired by the time I went looking for it. Since then, getting a refund has been a week of stalling: Fri 9/4: "Shift's ending, I'll process it tomorrow." Sat 9/5: "Manager's out for the long weekend, I'll do it Tuesday." Tue 9/8: "Just got back, swamped, I'll do it Wednesday." Wed 9/9: "Manager already left, I'll do it by end of week." I've spent about an hour a day for 4 days straight just trying to get someone to follow through. When I couldn't get anywhere with the Service Advisor, I escalated directly to the Service Manager -- twice, on two separate days, by voicemail. No callback. No response. Nothing. I even filled out their own customer satisfaction survey with the lowest possible rating, which explicitly said to contact the Service Manager for follow-up. Still silence. If you go here, get everything in writing, double-check your final invoice line by line, and don't expect anyone -- including management -- to call you back if something goes wrong. As of today, this refund is still unresolved. I'm hoping it gets sorted out soon, but I'm posting this now so others know what to expect before they hand over their car.

BEWARE — Price Changed After Approval, Then Refused to Fix It!! I researched this place beforehand and saw good reviews claiming no overcharging or upselling. My experience was the opposite. I approved a battery replacement based on a written quote of $559.54. The final invoice charged me $664.54 — $105 more, with zero explanation or approval for the increase. When I asked my Service Advisor about the difference, he told me $664.54 had been the estimate "from the beginning." I had saved the original quote, so I know that's not true — and the online link to that original quote had conveniently already expired ... Read More

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Google - Sep 10, 2026

BEWARE — Price Changed After Approval, Then Refused to Fix It!! I researched this place beforehand and saw good reviews claiming no overcharging or upselling. My experience was the opposite. I approved a battery replacement based on a written quote of $559.54. The final invoice charged me $664.54 — $105 more, with zero explanation or approval for the increase. When I asked my Service Advisor about the difference, he told me $664.54 had been the estimate "from the beginning." I had saved the original quote, so I know that's not true — and the online link to that original quote had conveniently already expired by the time I went looking for it. Since then, getting a refund has been a week of stalling: Fri 9/4: "Shift's ending, I'll process it tomorrow." Sat 9/5: "Manager's out for the long weekend, I'll do it Tuesday." Tue 9/8: "Just got back, swamped, I'll do it Wednesday." Wed 9/9: "Manager already left, I'll do it by end of week." I've spent about an hour a day for 4 days straight just trying to get someone to follow through. When I couldn't get anywhere with the Service Advisor, I escalated directly to the Service Manager — twice, on two separate days, by voicemail. No callback. No response. Nothing. I even filled out their own customer satisfaction survey with the lowest possible rating, which explicitly said to contact the Service Manager for follow-up. Still silence. If you go here, get everything in writing, double-check your final invoice line by line, and don't expect anyone — including management — to call you back if something goes wrong. As of today, this refund is still unresolved. I'm hoping it gets sorted out soon, but I'm posting this now so others know what to expect before they hand over their car.

Great, friendly and competent staff. Super helpful. Really appreciated the complimentary Lyft ride home. 10/10 service. Thank you!!

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Honest service - identifying repair to previous work done and making it right

They always prompt n get it don’t Video W cc helped a lot. Thank you. They honest w price too.

Steve was amazing and professional. Made my daughter feel important purchasing her first vehicle. Thank you to him!!

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I would strongly caution anyone considering Capistrano Volkswagen based on my experience with my 2021 Atlas. What started as a mechanical issue turned into an 8+ month ordeal involving multiple breakdowns, an engine replacement, and ultimately a transmission failure. The most concerning part is that the dealership acknowledged that the transmission failure was caused by the transmission being improperly re-installed during the engine replacement. After all of this, I am now being given my vehicle back with a used transmission from a 2018 Atlas with approximately 56,000 miles, despite previously being told the replacement would be from a similar year with around 40,000 miles. I ... Read More

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Yelp - Aug 26, 2026

I would strongly caution anyone considering Capistrano Volkswagen based on my experience with my 2021 Atlas. What started as a mechanical issue turned into an 8+ month ordeal involving multiple breakdowns, an engine replacement, and ultimately a transmission failure. The most concerning part is that the dealership acknowledged that the transmission failure was caused by the transmission being improperly re-installed during the engine replacement. After all of this, I am now being given my vehicle back with a used transmission from a 2018 Atlas with approximately 56,000 miles, despite previously being told the replacement would be from a similar year with around 40,000 miles. I want to be fair that the dealership is not charging me for the transmission repair. However, the issue isn't the repair bill. My issue is that I am left with a vehicle that has an extensive history of mechanical problems, a mismatched drivetrain, diminished value, and absolutely no confidence that it will be reliable going forward. After more than eight months of dealing with breakdowns, repairs, delays, and inconsistent communication, I expected much better from a Volkswagen dealership. At this point, I simply don't trust the vehicle or the quality of the work performed. I hope management takes this experience seriously because customers should be able to trust that their vehicle is being properly repaired when they bring it to a dealership.I

5F part acquired from another VW dealership .not the correct part.It’s been over a month now⁉️Part is on back order,What can I say ?I am very surprised and disappointed.😔

I did not receive the usual feedback that I am used to. I had to call to check if my car was ready for pick up. 6+ hours for an oil change… not the same experience as I have had during the last 10 years. A call to let me know if they are super busy or running late would be appreciated.

Went in to take care of a recall on my GTI. I wasn’t provided a loaner too.

I’m extremely disappointed with my experience at Capo VW. What started as a service visit for a rough idle has turned into an 8+ month ordeal, and my vehicle has been anything but reliable throughout this process. My first visit this year was January 10th for a rough idle and an inability to get the RPMs up. I was initially told it was a fuel injector issue covered under warranty. I picked the vehicle up on January 14th, but by January 20th the issue had gotten significantly worse. On January 21st, I had to have it towed back to the ... Read More

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Google - Aug 21, 2026

I’m extremely disappointed with my experience at Capo VW. What started as a service visit for a rough idle has turned into an 8+ month ordeal, and my vehicle has been anything but reliable throughout this process. My first visit this year was January 10th for a rough idle and an inability to get the RPMs up. I was initially told it was a fuel injector issue covered under warranty. I picked the vehicle up on January 14th, but by January 20th the issue had gotten significantly worse. On January 21st, I had to have it towed back to the dealership. After repeated calls for updates and little communication, I was eventually told the vehicle needed a complete engine replacement, which took months. Since then, the vehicle has been back multiple times for additional issues. The latest has been a transmission issue that has remained unresolved since it was towed back in on June 12th. After multiple weeks of “troubleshooting,” their solution was to install a used transmission with approximately 40,000 miles on it, which still has not been completed. The biggest frustration has been the lack of communication and follow-through, and now owning a vehicle that is no longer reliable to drive my children in. I have repeatedly been given completion dates that were pushed back. Most recently, I was told the vehicle would be ready by Friday. When I followed up, I was told the technician wanted to spend the weekend test-driving and quality-checking it. As of the time I’m posting this, I still do not have my vehicle back or a concrete date for when I will be picking it up. I have dealt closely with Cory Goodman, the service manager, throughout this process, and I have been forced to show up unannounced given the lack of response to voicemails on more than one occasion. I have also worked with another service advisor who has been helpful but appears limited in what he can do given the circumstances. When delays occur, the explanation has repeatedly been staffing issues or problems with technicians. I understand those things happen, but they are internal dealership issues. As the customer, I shouldn’t have to continually chase the dealership for updates or accept an ever-changing timeline. I do appreciate that the dealership has provided Uber rides and a loaner car at various points. However, those accommodations don’t compensate for the underlying issues: poor communication, lack of transparency, and lack of follow-through. My vehicle has spent literally months of this year in the dealership’s possession. I’ve had to repeatedly call, leave messages, ask for managers, and ultimately reach out to Volkswagen corporate because I could not get the situation satisfactorily resolved through the dealership. For clarity, I did not purchase this vehicle from Capo VW. I purchased it new from another Volkswagen dealership out of state. My experience with Capo VW has been as the dealership handling the vehicle’s service and warranty repairs. I understand that mechanical problems happen and complicated repairs can take time. My issue is the overall experience and lack of accountability throughout this process. After more than eight months, I’ve dealt with a major engine replacement, multiple subsequent repairs, a transmission replacement, constantly changing completion dates, and repeated promises that haven’t been followed through. As of today, I still don’t have my car back, and I still don’t have a concrete date for when I will. This has been an incredibly frustrating experience, and based on what I’ve experienced, I would strongly recommend taking your Volkswagen elsewhere. I hope that management and ownership read this and there are some takeaways here.

Great place how did New shoot at the service department? They came through and helped us out thank you Caprano Volkswagon.

Had appointment at 8:30am on Thursday. And I had to call Thursday afternoon to get an update and they hadn’t even looked at the car. Told they would look at it Friday and call me in the morning. I waited until around 12pm and I called to get an update. They still hadn’t looked at the car would get back to me. They sent a video and estimate soon after with several recommendations including the wheel sensor that was causing the dash lights to go on. I reviewed the estimate and they wanted $650 for the wheel sensor repair ... Read More

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Google - Aug 18, 2026

Had appointment at 8:30am on Thursday. And I had to call Thursday afternoon to get an update and they hadn’t even looked at the car. Told they would look at it Friday and call me in the morning. I waited until around 12pm and I called to get an update. They still hadn’t looked at the car would get back to me. They sent a video and estimate soon after with several recommendations including the wheel sensor that was causing the dash lights to go on. I reviewed the estimate and they wanted $650 for the wheel sensor repair which included $550 labor. I inquired why it was so expensive and they said that the estimate included the diagnostic fee. I was under the impression when I dropped the car off that I would only be charged the diagnostic fee if I did not complete the repair? The $650 was way too expensive for that repair so I decided to pick up the car. The car was not washed as promised so I had to wait while they quickly washed it. I paid the $250 diagnostic fee to the dealership and got the wheel sensor replaced down the street for $200. I left the dealership with a bad taste and will never return. Considering I bought the car there in 2016 they should have treated me better.

SMOOTH AND EASY Greg was very responsive and handled my needs efficiently Professional and personable.

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Another excellent service experience. Special shout out to Brad, who is very knowledgeable and great to deal with.

Kept car a full day, but didn't even look at it until day 2. Then wanted to charge an absurd amount for various items. Got another quote from independent guy. Going there. Also plugged all of the chargers into chat to see if reasonable, and each item was grossly overpriced. It's unfortunate, as we purchased car there for our daughter. But they weren't willing to budge.

Greg is amazing. Give him a raise. Greg is a very good professional and deserves a raise.

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I've been going to Brad for all my Atlas needs since 2019 he's awesome! Brad is friendly personable and knows everything

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Simple,efficient & got it done Staff was friendly and helpful including loaner agent Chris! I would recommend all VW enthusiast to bring their vehicles in for service to Capo VW

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I completed the service for my VW and appreciated the experience. The most important factor is that they honor their word: I called for a quote, arrived at the dealership, and received a different figure, yet they respected the earlier estimate. This builds substantial trust. The work was excellent, fast and professional. I look forward to returning there instead of choosing other locations.

I completed the service for my VW and appreciated the experience. The most important factor is that they honor their word: I called for a quote, arrived at the dealership, and received a different figure, yet they respected the earlier estimate. This builds substantial trust. The work was excellent, fast and professional. I look forward to returning there instead of choosing other locations.

Brought my car in with a low oil light. Brad had the car inspected- no issue/ leaks found- and oil topped off free of charge. *I had recently taken my car to a local/ no VW shop for oil change and suspect they didn't replace oil according to my cars specifications.

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My assigned advisor James was late Brad covered for him and i think as a result it took almost 6 hrs to do the work needed. I was told it would be done by 12 instead it was done by 2. My appointment was 8:15a

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Bought a car from them and one of the keys didn't work. I had to waste my time to go back in person to get a new key. Key wasn't 'available' when they said it was and still have to go back. All they offered was gas, they should have offered at least a free oil change. That dealership was 120 minutes away from my house.

Bought a car from them and one of the keys didn't work. I had to waste my time to go back in person to get a new key. All they offered was gas, they should have offered a free oil change. That dealership was 120 minutes away from my house.

The service I’m provided here at Capo VW is amazing. Greg has great customer service. I always book him when I make an appointment for my car. The overall customer service and pricing at this dealer is better than the others which is why I travel over an hour and a half for service each time.

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San Juan VW is the best. I purchased the car there and have only serviced it there. Great folks work there.

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Attentive to my requests. Problem solvers. Personable. Took responsibility when things did not work. Likable

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I called more than a few times & kept getting told I would get a call back from finance, never happened. Started getting frustrated & asked LESLIE (RECEPTIONIST) to make sure someone was in the office before releasing my call ... she quietly laughed & I caught it. I called her out on it & she stated "WHATEVER" excuse me?? Never would I dare to speak to a guest in such manner. Call took place 08/05/2026 around 5:05 pm .... Please review phone call. & also, finance snuck in an item onto my loan which is what I was trying to figure ... Read More

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Google - Aug 6, 2026

I called more than a few times & kept getting told I would get a call back from finance, never happened. Started getting frustrated & asked LESLIE (RECEPTIONIST) to make sure someone was in the office before releasing my call ... she quietly laughed & I caught it. I called her out on it & she stated "WHATEVER" excuse me?? Never would I dare to speak to a guest in such manner. Call took place 08/05/2026 around 5:05 pm .... Please review phone call. & also, finance snuck in an item onto my loan which is what I was trying to figure out. Do better, Capistrano.

I called more than a few times & kept getting told I would get a call back from finance, never happened. Started getting frustrated & asked LESLIE (RECEPTIONIST) to make sure someone was in the office before releasing my call ... she quietly laughed & I caught it. I called her out on it & she stated "WHATEVER" excuse me?? Never would I dare to speak to a guest in such manner. Call took place 08/05/2026 around 5:05 pm .... Please review phone call. & also, finance snuck in an item onto my loan which is what I was trying to figure ... Read More

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Yelp - Aug 6, 2026

I called more than a few times & kept getting told I would get a call back from finance, never happened. Started getting frustrated & asked LESLIE (RECEPTIONIST) to make sure someone was in the office before releasing my call ... she quietly laughed & I caught it. I called her out on it & she stated "WHATEVER" excuse me?? Never would I dare to speak to a guest in such manner. Call took place 08/05/2026 around 5:05 pm .... Please review phone call. & also, finance snuck in an item onto my loan which is what I was trying to figure out. Do better, Capistrano.

Easy quick super friendly Pleasant experience with quick service and just a great atmosphere in general

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No wait, very knowledgeable and fast. A loaner car was the icing on the cake. Very highly recommend.

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Greg! Is a rock star

Everything goes smooth and they call uber to take me home and the bring me back and my car was ready then

I had a software update needed in my car. Everyone was so friendly and helpful from the minute I walked in, to the moment I left. I even got an informative video from my mechanic after he was done working on my car. Thank you to everyone at Capistrano VW! You all are amazing!

Great customer service and support Working with the customer needs and also attentive on the customer's expectations and waiting time

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I appreciate Capistrano VW service. It is very helpful that they provide a ride to my home. The service advisers are always polite and knowledgeable. I am encouraged by the video sent to me to show the condition of the tires and brakes.

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Easy to get an appointment and service was done in a day for my 20k service.

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Very efficient and my vehicle service was completed in a timely manner Service with a smile !

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Knowledgeable employees that are super helpful and polite. Vehicle service is always quick and they will get you an Uber or Lyft wherever you need to go.

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I had an outstanding experience working with Greg Acker as my car service advisor. From the moment I arrived, Greg was professional, friendly, and genuinely focused on providing excellent customer service. He took the time to explain everything clearly, kept me informed throughout the service process, and made sure all of my questions were answered.

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Greg the service assistant, was professional, attentive, and pleasant. Service was completed on time and at the quoted price. Excellent experience.

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A fabulous experience all around I have been a Capo VW customer for almost 14 years and every team member I have collaborated with including JAMES who served and continues to serve as my surface advisor. Did an excellent job. I trust this is enough.

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I’ve been coming to this dealership for years and continue to return because of the people and the service. Nick Colucci, the sales manager, is extremely easy to work with and goes above and beyond to make you happy. Buddy, our sales consultant, was equally as impressive. He was very thorough with answering any questions and explaining the perks each model came with. We never felt we were being “pushed” and left again with what we came for in a timely manner. Very professional yet friendly. They even had toys for our 18 month daughter to keep her busy while ... Read More

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Google - Jul 22, 2026

I’ve been coming to this dealership for years and continue to return because of the people and the service. Nick Colucci, the sales manager, is extremely easy to work with and goes above and beyond to make you happy. Buddy, our sales consultant, was equally as impressive. He was very thorough with answering any questions and explaining the perks each model came with. We never felt we were being “pushed” and left again with what we came for in a timely manner. Very professional yet friendly. They even had toys for our 18 month daughter to keep her busy while finalizing the deal. Highly recommend the dealership, and Nick & Buddy specifically!

Love Capistrano VW! They always treat me well and do good car maintenance.

James was so nice, professional, and efficient

Luke Herman, senior service advisor, goes above and beyond. My door panel was coming off and he personally got on the ground in his nice clothes and was able to snap the door back into place. I was in and out of there in 5 min. Give this man a raise!! Amazing customer service!

Best service department hands down. Would recommend everyone to get your vehicle serviced here. Greg is the bomb

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The appointment for the service was supposed to be an hour. It took five hours and the issue still unresolved as the vehicle still shows the oil change wasn’t performed on the car.

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They ran into a bit of a problem but they got it resolved. Such is the life of electric cars.

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Great customer service and service advisors help and explain the work performed on the vehicle.

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Excellent experience. Worked with Steve Smith and he knows his stuff. This is our 3rd vehicle from Capo VW. We keep coming back because of their amazing customer service.

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we did wait about 10 minutes past our appointment time as he finished w/ another customer......and there was someone waiting after us....otherwise it was a 5.

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Greg has always been helpful and professional and makes the experience of car repair easier.

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The quality of work and the environment at the dealership are excellent. Attentive to detail

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I had an appointment at 10 AM and they did not even start my car until the next day.

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Amazing team, Caleb and Greg were super professional and helpful and had me out in no time. 10/10 would go back

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I have been taking my Jetta to Capistrano VW for several years, so this experience was especially disappointing. In April, I brought my car in for an oil change and annual inspection. After dropping it off at 8:00 a.m., I received no updates all day and had to call near closing time. I was told the work was complete and the car had been washed. When I picked up the vehicle the next day, I was charged $160.95 for the oil change and inspection. However, there was no inspection report in the paperwork and no technician inspection video, both of which ... Read More

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Yelp - Jun 22, 2026

I have been taking my Jetta to Capistrano VW for several years, so this experience was especially disappointing. In April, I brought my car in for an oil change and annual inspection. After dropping it off at 8:00 a.m., I received no updates all day and had to call near closing time. I was told the work was complete and the car had been washed. When I picked up the vehicle the next day, I was charged $160.95 for the oil change and inspection. However, there was no inspection report in the paperwork and no technician inspection video, both of which are normally provided. A service advisor could not find documentation showing the inspection had been performed and promised that Brad (the service provider that filled my service order) would contact me. He never did. After several unanswered calls, I eventually spoke with Corey, the Service Manager. He confirmed there was no record of an inspection being performed and apologized. He offered to have the inspection completed and include a complimentary car detail if I would give them another chance. When I later called to schedule that appointment, my call was not returned. To make matters worse, shortly afterward my "Change Oil" light began flashing, indicating the reminder had not been reset. Because there was no record of the inspection, the vehicle was not washed as promised, multiple messages went unanswered, and the oil-change reminder was never reset, I was left questioning whether all of the services I paid for had actually been completed, including the oil change. What disappointed me most was not the mistake itself, but the lack of follow-through and communication. After years of being a loyal customer, I expected better. I'll be taking my business elsewhere.

Brought in my new 2026 Jetta that I purchased for my son less than 2 months ago for an engine overheat error message. Had to tow the car to the dealer, at the servicing tech's recommendation. Capo VW had my car for a total of 10 days to replace the sensor. I didn't get a loaner car until the 6th day you had my car. Very poor customer experience, especially considering the car was brand new and recently purchased. Quite disappointing on how this issue was handled by your dealership.

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Excellent inspection communication...could have been a bit better in keeping me informed about when my vehicle would be ready to pick up.

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I had an 8:45 appointment for an oil change. that I marked that I would be waiting for. The service manager told me it would be 1:45-2 hrs. He persuaded me not to wait and got me an uber. I had my son drive me back 2hrs + later and the car was not finished. I was told there were still couple cars ahead of me . I had other things to do that afternoon being it was already 12:45. I took my car without getting the service. I was let down by the appointment schedule. Don’t have appointments if you are not ... Read More

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Google - Jun 11, 2026

I had an 8:45 appointment for an oil change. that I marked that I would be waiting for. The service manager told me it would be 1:45-2 hrs. He persuaded me not to wait and got me an uber. I had my son drive me back 2hrs + later and the car was not finished. I was told there were still couple cars ahead of me . I had other things to do that afternoon being it was already 12:45. I took my car without getting the service. I was let down by the appointment schedule. Don’t have appointments if you are not going to work on it then. This was also the dealership where I bought this car.