Customer Testimonials
I really appreciate the professionalism and honesty shown by Brad and the crew at VW. They helped resolve an issue with my car and made a stressful situation much easier to deal with. Highly recommend
Greg has always been helpful and professional and makes the experience of car repair easier.
Not good.....Kinda of unfortunate, used to have a really outstanding service dept. Maybe just caught them on an off day or need to hire more techs..Car sat for day and a half with no service, advisor was unsure of when a tech would be able to evaluate for timing belt. Decided to pick up and go to another mechanic. In defense of the dealer no service was completed so I cannot comment on quality of service tech. They did provide me with a loaner so that was much appreciated..Hopefully they turn it around because they use to ... Read More Yelp - Jun 27, 2026
The quality of work and the environment at the dealership are excellent. Attentive to detail
We have a more than five year relationship with Capistrano Volkswagen. Brad Johnson is our Service technician and we have found the sales staff and the technicians to be helpful in every way. Capo VW clearly goes the distance and out of its way with the highest quality service and fair prices.
This is one of the best dealerships I have ever worked with. Nick was a pleasure to work with, made everything so easy. From texting, emailing, and his quick responses overall. Chuck was so personable and made us feel right at home. You rarely get to work with dealerships who make everything so streamline and who don’t make things complicated. If I am ever in the market in the future for another car/VW I will definitely be returning. We are so happy with our Golf!
I had an appointment at 10 AM and they did not even start my car until the next day.
The Service was amazing, my car needed some TLC and CapoVW provided what was needed and beyond. Smooth, everything we discussed was done and delivered. Thank you Brad! and the entire service team.
Amazing team, Caleb and Greg were super professional and helpful and had me out in no time. 10/10 would go back
The entire team at Capistrano VW was unbelievably professional, friendly and genuine. The price they quoted online was honored, with no hidden costs or unnecessary add-ons. This is exactly how an auto dealer should conduct business. They stood by what they promised, no high-pressure sales and Chuck went above and beyond. I highly recommend this dealership -- we buy a lot of cars and I cannot say this about most of the dealerships we have encountered over the years. I love my VW ID.4.
The entire team at Capistrano VW was unbelievably professional, friendly and genuine. The price they quoted online was honored, with no hidden costs or unnecessary add-ons. This is exactly how an auto dealer should conduct business. They stood by what they promised, no high-pressure sales and they went above and beyond. I highly recommend this dealership — we buy a lot of cars and I cannot say this about most of the dealerships we have encountered over the years. I love my VW.
Awesome experience fast and easy services out in 45mins definitely will come back in the future thanks Capistrano volkswagen 👍
We had an amazing experience at Capistrano Volkswagen! We came from out of the area to inspect and purchase the car and our salesman, Buddy, made the process smooth, stress free, and much quicker than we anticipated. The interaction was relaxed and free from any pressure. He was truly a pleasure to work with!
We also had a great experience with Paul in finance, he made the process very smooth and straight forward.
Nick the manager was very kind and knowable as well.
I can’t say enough great things about our experience purchasing a car here, we throughly enjoyed ... Read More Google - Jun 21, 2026
Brought in my new 2026 Jetta that I purchased for my son less than 2 months ago for an engine overheat error message. Had to tow the car to the dealer, at the servicing tech's recommendation. Capo VW had my car for a total of 10 days to replace the sensor. I didn't get a loaner car until the 6th day you had my car. Very poor customer experience, especially considering the car was brand new and recently purchased. Quite disappointing on how this issue was handled by your dealership.
Excellent inspection communication...could have been a bit better in keeping me informed about when my vehicle would be ready to pick up.
Cory and Brad in the Service Department are awesome - had an unfortunate experience at first and they turned it around completely, which is so appreciated. 5 stars because of them.
Cory and his service team did great on solving my problem
Recall. Good job. Kept me updated
This dealership is a vibe. Everyone we encountered was cool, calm, and kind. No salesy pushes to make a deal before we were ready or music bumping so loud you can’t think straight (what we experienced at ALL 5 dealerships we visited prior the same day). We ended up buying a car when we thought we weren’t going to because we loved the car more than we anticipated and because the whole experience at Capistrano Vw was so delightful. We are loyal customers now. Will be lifers if it stays awesome! Thanks guys.
Once they had a loaner vehicle, it was great! Greg and chris are always helpful
This review is specifically about their service department or no-service department in my case. To start and state the positive, I think it is great that they offer Uber drop off and pick up service to their customer. I have taken my car for service to this dealership twice for my current car and both times I have been very unhappy with the level of "service" or the lack of. Luckily for my second visit I got a chance to get service manager involved which made things BETTER. The first time the service advisor provided me a loaner ... Read More Yelp - Jun 10, 2026
The sales process was not stressful and Biddy clearly explained everything about the ID4. I will be buying Volkswagen from now on
They always make it easy to bring your car in. Everyone is so friendly and accommodating. They do a great job!
Routine maintenance, tire rotation. Service was as expected, was in and out. Thanks.
Amazing people and quality work always Service with a smile! Smileage guaranteed Thank you always
We bright the car in for service. Great communication about status. Unfortunately, there was a bit of a backlog so it took longer than expected. We were advised along the way- Greg kept us well informed
Excellent service and car care.
I brought in my 2025 Volkswagen Jetta due to a recall letter that I had received. My service advisor Greg was so helpful and accommodating - kept me updated on the s scheduling and what needed to be done. He was very professional and responsive.
Professional, customer first, friendly, organized, clean, personal touch. Overall great customer service, I enjoy interacting with the team.
I have dealt with many dealerships in my life time and Capistrano VW is one of the best I have dealt with.
Everyone from Service, parts, sales and on up, have been so nice to work with. They genuinely love what they do and care about the customer.
I had the privilege of working on the lease of my new VW with Chuck Lilly and Buddy Holguin, who each in their own way helped me along in making the best decision I could for my lifestyle in choosing the right model and were working step by step, side by side, ... Read More Google - May 31, 2026
Car sat for two days, unable to conduct repair, service dept overbooked....Poor planning on CapoVW
Very pleased with his family owned dealership everybody that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and exceeding their valued customers expectations. Keep up the good work.
Always a great experience. Got me in and out quickly at a reasonable price.
It was relaxed, easy to get help, and very informative. Both Buddy and Joey were very personable. Joey helped us with our paperwork and made it light and enjoyable. Buddy showed us the vehicles and took us on a test drive. He was extremely helpful and funny.
Took the car for a recall, technician showed what needs to be done, also, I was provided a loaner for the day while they worked on my car. Loved the loaner. It will be my next purchase when I'm ready to buy a new car!!!
Always great service. Brad is a great advisor who explains and makes recommendations in our best interest.
First time to this dealership and while it seems like a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of almost 3 days.
I have a 2025 Golf R (7 months old) and there’s a seatbelt check engine light. I made an appointment a few days in advance and dropped the car off as scheduled. I am enthusiast with a fairly highly upgraded car so I appreciated Brad and James’ acknowledgement and extra care to wait for a qualified technician with “soft hands”. But it’s ... Read More DealerRater - May 30, 2026
From start to finish, the car buying experience at Capo VW was great! I love the no-haggle, fair pricing policy. And the salesman that helped us, Buddy, went above and beyond to make it a great experience. Thank you Capo VW!!!
Really fantastic service. Brad is the best very knowledgeable and helpful most definitely would recommend
Fast, courteous and efficient, even had a courtesy car ready for me. Made me feel like a valued customer.
Awesome Amazing Fast Quick Nice Cool The best thing ever Super efficient well organized machine
I took my car in for a radio problem. They updated the software, but did not test it out and I still have the same situation. James has been out all week, still waiting to hear back from dealership
Really poor experience: Terrible customer care, bad attitude, lousy communication. After 5 VW's, we will never buy from this Dealership again. We'll be taking our business elsewhere.
Professional and accountable. Great overall experience Thank you Thank you Thank you Thank you Thank you
Had a great experience with their team in assisting me with a car purchase! Very helpful and the experience was a breeze.
Went in for an oil change/ washer fluid check. Was quoted an hour and half and ended up leaving my car for a day and a half. Called at the end of the day and Greg said he didn't even get anyone to look at my car after I called him not him calling me to let me know the plan changed and my car needed to stay overnight. The next day I never got a call that my car was ready and I had to call again to check the status and they said yup it's ready. ... Read More DealerRater - May 24, 2026
Great service and helpful people.
Great sales experience, good selection of the Buzz (our new car). Alex our salesman was great. Knew the car well and we feel like we got a very fair deal. Highly recommend!
Brad was very helpful. The work took longer than expected so he gave me a loaner which was great.
Very straight forward and told me what was necessary on me car. Very friendly to speak with
Our salesperson was Michael and he was terrific. I do not like buying cars and he made the whole process so easy. I really appreciate that he was not using any high pressure sales tactics. He was chill and made us feel very comfortable. Everyone else was also very relaxed and non pressuring. And I really like that they certify all their used vehicles, at least for the ID.4 which is what we bought. Other dealerships had stock where most wasn't certified but then wouldn't give us a reason why. I would definitely recommend this dealership to anyone ... Read More DealerRater - May 18, 2026
Quick and easy. Supportive environment for me and my daughter. Should I need a car in the future I will definitely start with Capo VW if it fits my goals.
I stopped on my way thru from San Diego to LA. I didn’t buy a car but I talked with sales, Nick to be specific and he answered my questions. Very kind and knowledgeable.
My wife and I drove up here first thing on a Sunday to test drive an ID4. We called ahead and Michael pulled the car out and made sure it was ready for us when we got there. We also were also able to drive another one with a higher trim package. After talking it over we decided on the higher trim level vehicle. Michael was awesome and never pushed the hard sell or any add-ons other dealerships had tried to push on us. The process was as seamless as buying a vehicle can be and we were very pleased ... Read More Google - May 17, 2026
Amazing! Short and sweet! Grateful for the experience.
We had an appointment to look at a used vehicle, our salesman Michael met with us right away and got us into the vehicle for a test drive. He was very knowledgeable about the vehicle which was appreciated since I had never driven an electric vehicle before. The price was no haggle and upfront. Excellent financing was made available to us as well. We are ecstatic with our purchase!
Good They provided me with the things i need and they are quick to solve my problems
No pressure, quick, efficient, informative and top tier service across the operation. Recommend your next car decision starts at Capo VW.
I had an excellent experience with the service department at Capistrano Volkswagen. Greg was incredibly helpful, professional, and attentive throughout the entire process. He took the time to answer all my questions, kept me updated, and made everything smooth and stress-free. The overall customer service was truly extraordinary from start to finish. It’s rare to find a dealership that makes you feel so valued and well taken care of. Highly recommend Capistrano Volkswagen, and especially Greg in the service department!
I have found that Capistrano Volkswagen has always been focused on the customer and I've experienced that every time I've been in there
These are my favourite dealer. Best thing about Buddy he is very professional but he has some personal touch like family so I trust him so much...They all r very nice and friendly very helping always. Now I have 5 years journey with them no complains...I will dafinateley recomend my family&friends too...
Everything was pre-arranged so I was able to trade in my previous car and drive away in my new one in about 35 minutes. I coulda done that on a lunch break!
Wonderful experience at Capo VW. Our salesperson, Steve, was so incredibly helpful and no pressure. We really appreciated his helpfulness, knowledge, and care for ensuring we got the right vehicle for us. Not to mention they beat out every other dealer on price, warranty, etc. 10/10 experience.
We received excellent customer service when recently buying our VW ID.4. There was a minor mistake on the sales agreement that I didn’t notice until after we drove it home. I called the next day and the finance manager immiately corrected it and refunded the $600. I feel they are honest and have integrity.
The staff in the auto services is always pleasant, knowledgeable, and helpful.. Brad has always been an extremely competent and patient person in our many dealings. Work needed is explained clearly and completed in a timely manner.
They cared for my car and made it as if it is brandnew The best
Love Brad Johnson professionalism & honestly. The service took a little longer than usual. The car is running good. Overall, I am very satisfied.
Fantastic. Lovely experience. Alex really was able to discuss car options for us! Super nice down to earth salesman. Really not salesman more like a car purchase consultant.
Brad Johnson is the best---most caring sincere and personable guy! Brad is always thorough and keeps you updated the entire process
Will never have my car serviced here again! Had a 7:30 am appointment and dropped and checked my vehicle in the night before. Services…oil change and tire rotation. Requested to pick up vehicle at 9:00 am. which the was noted at check in. Received call at 8:55 am saying they haven’t started the service yet…no attendants available. Once service started, received video stating I need front end alignment…this service was performed at my last service oil change!
Note I live in Yorba Linda and made effort to have my vehicle serviced here. Bought the vehicle here which was a ... Read More DealerRater - May 2, 2026
I have been a customer since 2010 and it is mainly due to Brad and retired Fred. Custom service is excellent!
If I can give you guys 10 stars, I don’t hesitate, Very good customer service, easy and fast process.Buddy was so kind and an expert and he explained to me everything about the car. I recommend Buddy as a salesman.
I've been coming to This VW for a long time now. No bad experiences Will continue to do business at VW
I swung by the dealership for some service, and I was really impressed by how friendly and quick they were.
The best team who help new customers with professional marketing of VW cars. Very helpful with their knowledge and expertise.
It was a great experience getting my new Taos from Capo VW. Steve made sure I got all my questions answered so I felt secure in my choice. I was able to complete the whole process from home and I’m grateful for the exceptional service.
Brought my 2020 Tiguan in for oil service & overall inspection. There was some additional maintenance that was needed that I was advised on a completed the most important one. I was well informed by Greg throughout the process. The only issue I had was the turnaround time. It took 2 1/2 days to get it back. I was given a loaner but was not anticipating length of time it would take to get the car back. Greg was very accommodating & helpful.
From the sales and finance teams to the service team, we have been impressed with their level of care and service they provide.
Capristrano VW has taken care of our 2017 Beetle since it had 46 miles on it transported here with 46 miles on it in March of 2017 from Greensboro, N.C. Every service has been with them with the exception of tire purchases.
Luke is awesome. This is the second time he has handled my appointment. He was the only service member there in a busy Saturday morning and handled everyone and everything in a quick efficient mannet
Another great service experience there. Brad always takes great care of me and my car. Logan, the tech, noticed I was a veteran and mentioned it in the diagnostic video and Not only thanked me for my service but did a little above and beyond work on my car. I can’t say enough about Logan, Brad and the team there at capo VW. I tell all my friends to take their VWs there. My best friend works for VW corporate in Reston and I’m always telling him how great the service is there. Thank you!
Best customer service and just incredibly kind and helpful From Buddy to Mike to Brad everyone was so personable and knowledgeable
Effucient Service was informative and efficient. I made an online appointment. The appointment time was kept and the car was returned within an hour.
Nick and Michael helped my wife and I find the perfect vehicle and were able to put together a payment within our budget! They were also very professional. I will be back next month to purchase my daughter's vehicle. Wallace Mains
They have always taken great care of my car. I am reminded of when I am due for service and scheduled right away.