Customer Testimonials
The staff was professional and kind. Everything is taken very efficiently and with in reasonable time.
Great!
Awesome service visit, staff super great and friendly, and helpful, and it was an overall great experience, highly recommend, thanks again
Honest, quick, great service. I was in and out in just over an hour. I got a great price as well. Ask for Buddy but I’m sure the other guys are great too.
Got quoted $5600 for leaking water pump, coolant flush, serpentine belt and valve cover job. Asked for video of coolant and water pump leak. They said they lost it. My personal mechanic of over 30 yrs found no problem with coolant and pump, changing belt and valve cover gasket job for $950. Criminal and outrageous behavior.
Really appreciated how friendly, professional, and efficient the entire car-buying process was. There was no pressure at all, and everything went smoothly from start to finish!
Very high integrity dealership during the sale process. Ultimately they delivered a good deal and efficient closing process.
Extremely honest dealership with no gimmicks. Never did I feel any pressure and they were very empathetic.
I've always loved my Tiguan but when she's given me trouble Capistrano Volkswagen has been there to help. James at the service counter is superb! Twice I've been in for service and he's assisted me in a friendly and efficient manner making me feel like a priority. He's the best person to go to for assistance. No one likes when their car needs work done but I feel a lot of reassurance going here and knowing I trust the staff and that I'm driving away safely.
Hands down the best dealership around that I have ever experienced both from the service department and from the dealership itself. Brad Johnson always honest and I truly respect that from my car dealership.
They got me in and out Thank you Capistrano Volkswagen
The staff was Organized, friendly, helpful, efficient … I don’t have any more to say.
Capo VW is professional, courteous and quick. From the Service Advisors to the Techs, they are all knowledgeable and willing to help. The dealership has that small town vibe where everyone knows your name but sophisticated enough to handle the big city issues of your VW. No better place for VW service in Orange County.
Great service, Greg was very informative, car was finished in great time
Buddy was an absolute pleasure to work with!!!!!
I just wanted to express my gratitude to Volkswagen of SJC. They’re incredibly friendly and always go above and beyond to ensure that my repairs are completed on time, even with my busy schedule. Thanks a bunch! 😊
Both Sydney and Brad went the extra mile to ensure that all my needs were addressed and fully taken care of. A completely pain free experience!
Shout out to James or Jesse (sadly unsure of his name) in the service department for seriously helping me out! He showed me how to reset my Apple CarPlay and was really helpful and friendly! Love Capo VW!
I have now bought two cars from Capo Volkswagen. The people make the process of buying a car almost stress free. It's a great place to buy a car. I will be coming back in a few years!
Purchased my R32 in 2004 from this dealership and have had it serviced here ever since (21 years so far!). Getting harder to find OEM parts but so long as Ron ( Lead tech ) can keep working on the car I will be happy.
super service at every level!
Been going here for years. Very good, reliable service. Extra words here to satisfy minimum.
Shout out to James in the service department for seriously helping me out! He showed me how to reset my Apple CarPlay and was really helpful and friendly! Love Capo VW!
Greg in service was very gracious and helpful. Nick in Sales also was very helpful in getting my problem resolved. I appreciated their help.
Service was good. Everything was completed on time as promised and the car eas clean.
Polite and attentive staff, well-organized, knowledgeable. I appreciate their offer of a ride home. Makes me more willing to book regular appointments.
The overall service was exceptional and simple. Emon facilitated the process with no issues. I would highly recommend this dealer to others.
Great, helpful and knowledgeable customer service. No pressure and they make buing a car easy
I wasn’t n expecting to buy a car yesterday, but I bought a car yesterday. Simply one of the most pleasant “car buying” experiences ever. There were no “faceless” teams or managers involved, just individual people who made it special and so personal. We dealt with a total of 3 people, a sales rep, a finance person and a person that made me sign stuff. That was it.
Zander was terrific and gave us all options for service he thorughly explained everything it was much appreciated Steven Karo
Best experience ever I would recommend capo vw to everyone Thanks again Steve best ever
Capistrano Volkswagen provided my husband and I awesome service! We are so happy with our VW Atlas! Exactly the vehicle we have been looking for! Buddy was so great to work with and made purchasing our car fast and efficient! I would recommend Capistrano Volkswagen to anyone looking to buy a vehicle! Thank you to a great team! Thank you for your patience and the ride with all my luggage before your dealership even opened! you guys rule! I LOVE my VW!!!
Alex Nieman was exceptional! One of the kindest salesmen I have ever worked with anywhere. Alex worked the deal precisely as I requested, with no hassle. I couldn't be more pleased this is our 5th VW for our kids. This was by far the easiest car purchase, thank you Alex!
My salesman was Buddy. Asked me the usual sale stuff, but no big pressure. The dude's just overall enthusiastic and passionate at what he does. Got my Golf reserved on the website, Buddy kept me updated on delivery/prep of the car, and once I was at the dealership Buddy got me out of there within 2-3 hours. This included me doing a quick visual inspection, test drive, signing the documents, and paying.
Car buying is exhausting as it is. This dealership had a good atmosphere, free coffee/snacks, and most importantly people that just want to sell you ... Read More Google - Apr 13, 2025
This was our family's fourth VW from Capo VW and as always, it was a great experience. No BS add-ons and a great price. The salespeople, Steve Smith on our initial visit and Michael Beltranena when we made the purchase were both nice, honest and a pleasure to work with. Always will be our first choice for buying a car in OC. We have a VW dealer 1.5 miles away and drove 20 minutes to purchase from Capo instead. Wise choice on our part.
This was our family's fourth VW from Capo VW and as always, it was a great experience. No BS add-ons and a great price. The salespeople, Steve Smith on our initial visit and Michael Beltranena when we made the purchase were both nice, honest and a pleasure to work with. Always will be our first choice for buying a car in OC. We have a VW dealer 1.5 miles away and drove 20 minutes to purchase from Capo instead. Wise choice on our part.
The best dealer of VW. Thanks for everything Kevin, Mike, and other staff as well. I will go back!
Zander was great! I had a check oil level notification go off and he assisted me with topping it off right as they were closing. I really appreciate that level of customer service which is difficult to find sometimes nowadays. Highly recommend Zander for your service needs at Capo VW!
Always great service, friendly staff members. Fair prices.
The ONLY dealership I trust. Nobody else even compares. Their Customer Service is truly stellar.
We love Greg Acker! was very nice and helpful. Thank you so much!
Great service with a smile. Bought and traded in a car in two hours. No haggling.
Great team at CapoVW! Brad went out of his way to resolve my pesky engine light issue. Highly recommend!
Great service, nick and buddy both helped me so much today and the last several weeks sending me pricing.
My wife and I recently purchased a 2024 Volkswagen Tiguan from Capistrano Volkswagen, and we had an absolutely fantastic experience! Nick Colucci was our main point of contact, and he was nothing short of exceptional—professional, honest, and incredibly kind. He worked hard to get us the best deal possible and made the entire process smooth and enjoyable.
We also had the pleasure of working with Alex and Kevin, who were both kind, helpful, and professional. Having worked for Volkswagen myself, I know firsthand the level of dedication it takes to provide top-tier customer service, and I can confidently say that ... Read More Google - Feb 25, 2025
Great service department. Great with communication and always a quality service.
Best car dealership anywhere! I have bought a lot of cars and Capistrano Volkswagen is fantastic. Most of the other dealers wanted thousands of dollars over list. Another dealer said they don’t charge over list but added options that I didn’t want. Capistrano Volkswagen charged MSRP and didn’t add extras. Chuck, Nick, Kevin and Miles all make you feel like family. Looking forward to driving my bus!
Zander helped us with our appointment, very nice guy! Kept us in the loop with what was going on with our car. The technician did great work on oil change and addressed the problem fixing our sunvisor light! Loved the videos to help us understand what was wrong! I'll bring our VW here until we move for sure!
Excellent service - would highly recommend!
Brad is top notch and highly recommended!
CAPO VW is an amazing family friendly dealership with wonderful employees that really care about an amazing experiance. They were so helpful from order through delivery….actually they were every bit as excited as I was with my new ID BUZZ. Steve Smith is the ID BUZZ specialist and he is just amazing from initial order through delivery!! Jerry & Joy
Excellent service and personal care.
It's not often you feel compelled to leave a review for a car dealership, but wow does Capo VW deserve one!! My salesman Mike was the best and everyone else on the team was so chill, it made me want to make a deal with them. No haggling and no issues, I will be back to see if service is as good as the sales dept.
I can’t say enough lovely things about CapoVW. This place is not a car dealership. This place is a welcoming space for VW enthusiasts, drivers, and future drivers. They don’t sell cars. They build relationships. 100% would recommend.
Brad is awesome!!! Always very professional and communicates with you to let you know what is going on and what you should expect. Always a great experience.
The team at CAPO VW are fantastic and embrace customer service ever so.
I recently purchased a car from VW Capistrano, and I couldn't be more satisfied with my experience. Michael, the salesperson, went above and beyond to make sure I had all the information I needed. The entire process was smooth and hassle-free, with no haggling, just honest, transparent pricing. His excellent communication made the experience even better. VW Capistrano truly lives up to their tagline—Smileage Guaranteed! I walked away with a great car and a big smile. Highly recommend Michael and the team for a stress-free, enjoyable car-buying experience!
Went in Monday afternoon and Michael was so helpful and patient! He was very understanding and informative when it came to making a decision. He took his time to show us every car we were interested in test driving. The whole process was smooth until the financing department took over and took an hour and a half to and try to add on every little warranty but we figured it at the end 🙂
Worked with Joey to secure a new ID.4. From the very beginning everything went perfectly, so much so i kept contacting to make sure that there wasn't anything I was missing. This is my 26th vehicle and have had all kinds of experiences, but nothing has surpassed this. Vehicle was ready when we got there and paperwork was seamless and efficient. From the time we parked to the time we drove out in our new car was 64 minutes. Never been in and out that quick ever. Really appreciate everything.
Simply the best! Id never go anywhere else
Always provides the best service and amazing customer service! Thank you Greg for taking good care of us
Excellent service and commendations on your Service Technician Zander who has top social interaction with clients
Overall a good experience in the Service Dept. My Service Advisor Zander is excellent. A very honest and helpful advisor. My situation was unique in that I was bringing a 2014 vehicle in for third party warranty work, and those are not easy contracts to work with, but the dealer was willing to. As with any dealer, you want to weigh their recommendations for additional or preventative against true need or risk. The only reason for 4 starts instead of 5 is that I felt maybe the tech could have explained my repair diagnosis and process a little better. Dealers are conservative (e.... Read More Google - Feb 5, 2025
I've purchased (3) cars now from Capo Volkswagen in the last seven years. I've never been pushed or felt mislead about the car purchased or the price. Nick , the Manager has been there to make sure I'm happy with my deal, .... and "Buddy" has been my salesperson for the last two cars , a 2022 Taos and a 2024 Tiguan. Thanks, guys !
They aim to please. They went out of their way to make the buying experience quick, and easy. They gave me a fair price, and were helpful at every step of the process. I would send my friends to purchase cars from them. I trust them.
Been shopping for a Golf R for a bit. Dropped in to CapoVW to see a car listed online. Was immediately greeted by Steve who showed me around and got me in the car. Lots of cars there, I drove the one I eventually purchased. Steve followed up, provided all the needed details, confirmed I got them, and had a “I’m on your time” attitude. Asked for permission to send a formal offer and it was as expected. Steve is a seasoned professional. Agreed to the deal over text and the car was prepped, full tank of gas, freshly ... Read More Google - Feb 3, 2025
Friendly professional service. They always meet my needs and take great care of my car
My car was leaking coolant. I got a timely appointment, was provided a courtesy car, given a full explanation of items that needed repair, my car was was washed and Brad always provides the most thoughtful customer service
The few times I've been at Capistrano Volkswagen....I've been very pleased with the service. Zander is my service guy and he's the best!!
I appreciate the recall work performed on my vehicles. However, I would suggest reconsidering the approach to recommending the additional services, as they often seem overpriced and inflated. Using guilt-based tactics to encourage these services does not create a positive impression.
Best service in OC. The guys at the service counter are great to deal with and very knowledgeable.
Another great experience at Capo VW Service center. Zander in service was prompt, super helpful and courteous. A+ rating.
Nice people professional and very attentive
Very efficient and pleasant
Recently I leased a car for my daughter. We had to bring it in for a simple repair. The service and support was fantastic, I highly recommend VW Capristrano
Joey was fantastic to work with. I was interested in an EV but was hesitant because of all the technology but Joey walked me through the car from front to back and made feel confident and secure in my purchase. I’ve purchased cars in the past and it took the entire day but this experience was seamless. I was in and out of the dealership so quickly. I was in shock especially with how detail oriented Joey was. He really knows his cars and I would recommend Capistrano VW to everyone. Love my new car and hope to send ... Read More Google - Jan 19, 2025
Service is always on point. James Gonzalez took great care of our car.
Zander was very friendly. Explained precisely what the service would need to be and how long it would take. Helped me plan my day and be ready for pick up later in the day.
My wife and I had a VIP experience at Capo VW. Everyone wanted to take responsibility to help us and we never felt pressured. I truly felt that they wanted what was best for my family. Thank you so much for the fair pricing, too.
I love it
One of the greatest service departments I’ve ever encountered from the Advisor to the Manager
I can't say enough good things about Brad Johnson at Volkswagen Capistrano! On my way from work in San Diego to LA, I hit something on the freeway and thought something might be wrong with my car. I made multiple stops that day and couldn't shake the feeling that something wasn't right. When I stopped by Volkswagen Capistrano, Brad went above and beyond. He took the time to personally ensure my car was safe, putting it on a lift quickly and having a mechanic inspect it thoroughly. Thankfully, everything was fine, but his attention to detail and ... Read More Yelp - Jan 14, 2025
Michael, Buddy and Kevin were all great. The process of obtaining a new care is such a nightmare. I’m not putting in those guys but the auto industry needs to change their process.
This was our first experience with Capistrano VW. We’d been disappointed with our local dealers. So, we tried Capo. They were great. Our Service Advisor, Brad, and Service Technician, Ron, were both knowledgeable and helpful. My daughter’s car got scheduled maintenance and special treatment for other issues identified by Ron. Her 2016 Golf is as good as new. Thank you Capistrano VW.
They have a very warm and friedly environment and they do their the best so that you don’t leave their store empty- handed, and on the other hand, they are not very good at haggling.
It was awesome experience. I dropped off my car the night before the service, the next day Zender sent my a car to pick me up at work so I could get my car already serviced. The car was even washed and cleaned beautifully I could not believed , because during the holidays o didn’t have time to wash it. The dealer is always immaculate the inside is impeccable, I used the restroom was so clean I didn’t want to use it but I did. I didn’t have time for the espresso I was in rush but I ... Read More Google - Jan 9, 2025
This review is for the sales team at Capo VW. I've been in the market for a new car for about a month and finally pulled the trigger. I had been shopping out of state because WA car prices haven't adjusted to pre-Covid values like SoCal has.
That being said, I reached out to a few SoCal VW dealerships to find the one that was willing to work with me, provide a transparent quote and give me the best deal. I found that at Capo VW. Steve Smith was amazing to work with virtually. He was knowledgeable, quick ... Read More Google - Jan 7, 2025
This review is for the sales team at Capo VW. I've been in the market for a new car for about a month and finally pulled the trigger. I had been shopping out of state because WA car prices haven't adjusted to pre-Covid values like SoCal has. That being said, I reached out to a few SoCal VW dealerships to find the one that was willing to work with me, provide a transparent quote and give me the best deal. I found that at Capo VW. Steve Smith was amazing to work with virtually. He was knowledgeable, quick ... Read More Yelp - Jan 7, 2025
Good deal, great communication, great service
We purchase a lot of VW's. As a family and business well over 200 vehicles over the past 12 years. Only one from Capo. They were sleazy, dishonest &, the owners were just as bad if not worse as the shapers of workforce culture. We tried their service one time and they were even worse. Upselling unnecessary work, charging more than the estimate given without approval. Capo VW is literally less than 3 miles from my residence and business and I highly recommend staying away from this business. There are tons of better options.
Rating: ⭐️ (if I could give zero stars, I would)
I had an incredibly disappointing experience with Capo Volkswagen.
First, they were not honest about recalls and repairs. I had to reach out to Volkswagen America myself, and only then did Capo follow up with the necessary repairs.
Additionally, Capo Volkswagen failed to complete the DMV documents and did not process the Volkswagen America lease buyback properly. The “smileage guarantee” they advertised turned out to be untrue.
Dealing with Capo Volkswagen has required an immense amount of effort on my part. It’s been over three months, and despite my attempts ... Read More DealerRater - Oct 6, 2024