Customer Testimonials
Always a dream to work with from the sales staff to the service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their way to please me, that's why I have bought four cars from them in the last few years.
Buddy was an absolute delight to work with. When inventory was tight, he educated me on other vehicles -- one of which I ended up purchasing -- and I couldn't be happier with the purchase. He went above and beyond throughout the process -- and even ensured I had a snack after a long day of going from dealership to dealership lol. Buddy, Nick and the entire team were so helpful and not at all pushy like so many of the other sales people I've dealt with at other dealerships. They really care about their customers and don'...
Of many we visited, this was the only dealership we found not insisting on including major “pandemic” markups into the final price
Of all the cars we have ever purchased, Niles was the BEST salesman ever. He made our experience a joy! You are lucky to have him! And everyone we met at the dealership was very friendly. Kudos to all at Capistrano Volkswagen!! Eric and Glory Swanson
I’ve been coming here for service since about 2010 with my 2008 Jetta. I had an amazing experience with Fred in service recently. Fred worked super hard to make sure I was able to get my service and have transportation, both getting me an immediate ride to where I needed to be and securing a rental later in the day. Fred is personable, funny and explains every thing in a easy to understand way. The tech that worked on my car (I think his name was Scott) was amazing and definitely made me feel like he paid personal attention to my ...
Fred did an outstanding job handling my scheduled maintenance. He promptly met me at my car, effectively listened to my concerns, and efficiently processed my service request. He timely provided me with an estimate and delivered my car on time. Scott did an outstanding job performing the scheduled maintenance. During the service video, he clearly explained an additional issue, and made the necessary repairs.
Just moved back to Orange County and immediately visited Capo VW as we’ve been customers since 1997. Always a 5 star experience in service and sales!!
Capo VW has provided outstanding service from Gary Willenborg GM to Jeff Martis Service Adviser. Everyone goes an extra mile to insure they provide a world class customer experience.
I’m very happy to stop by Capistrano VW, it was one of the best car buying experience in the last 15 years.
Brad coordinated a swift turnaround of the maintenance service and had Trystan, the technician, work out a coolant system notice. They were both courteous and the team took great care of the car. I will happily return here in the future.
Excellent customer service. Everyone very nice and professional. They ready to give you advice on everything you ask
I was very pleased with the help that Fred Evans gave me in servicing my 2014 Jetta. Since I had recently purchased the car, Fred gave me some important information and helped me use some features of which I was unaware. The service was done promptly and car was washed.
Capistrano Volkswagen is amazing, they promise a lot and deliver more! Do not buy anywhere else before comparing here. And be sure to ask for Chuck Lilly!
This is the best dealer I have ever done business with. They are helpful on the phone. They get you quickly
We had a great experience with Chuck, John, and the team at Capo VW. Chuck responded quickly to all my questions before I came down, and was extremely attentive throughout the experience. We really appreciated that the dealer stuck to their longtime tradition of charging MSRP even when the shortage is making markups standard. We are very happy with our new GLI!
Made it so easy to buy a car. Great people to work with. Sales person was knowledgeable about the car. Finance was great and fast.
Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple places that need attention.
This dealership was very accommodating and not extremely pushy. Everyone is very friendly & knowledgeable too! I called the day before and scheduled an appointment for the following day. The car I was inquiring about was pulled up front & ready for me to test drive. Salesman & Finance person were both very helpful & efficient. It was a smooth & quick process from start to finish.
Great service. Great work. Great communication. Did the work needed and found quality alternative parts, warranties by VW, despite nationwide shortage of particular parts needed.
had my 40k service here and they were wonderful! very thorough and communication was excellent. even got a thorough video of my car and what it might need!
My sales guy Chuck was great! Never pressure and ready to help and answer questions at any time. It was the best dealer experience I have ever had. Also, Nick came to check in and your finance guy John was wonderful as well! Steve Smith too!
all good.....appreciated car wash - informative service department I would recommend the dealership for purchase or service, although at first I hesitated because of the fraud years back....
Capistrano Volkswagen truly has excellent process, quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled.
BRAD TOLD ME TO COME IN AS SOON AS I CALLED=VERY COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS!
The whole buying process was a breeze. Pre qualified online and got our quote from the comfort of our home. Got to the dealer and everyone was nice. Sales person named Steven was super nice. Test drove the car with my whole family including baby in a car seat. No charge ups, you get the price that is advertised online. Very happy with their service.
Easy but creative transaction to get numbers to work. Kevin and Chuck were great to work wth, and the overall experience was very pleasant. Looking forward to driving my 2021 Tiguan R over the next 3-years!!
I would like to thank Buddy, Nick, Joey & AJ for all their excellent customer service. Thank you Buddy for your patience, kindness and positive attitude . It was very much appreciated and made the process of getting my car a lot easier.
Easy, quick, no hassle, no pressure, no sales gimmicks. Got us the right car with payment we wanted. Highly recommend Mike and his team! VW Taos
We had a great experience purchasing a new vehicle and serving another. I look forward to working with Capristrano Volkswagen for all of your car purchases and services.
Great experience with the dealer. Our salesman, Niles, wasn't pushy and answered all of our questions, test drive was helpful in making our final selection.
Great team led by Nick. Leased my Atlas 3 years ago and just bought it out, and both transactions were seamless! Keep up the good work!
The entire group at Capo VW are the best I think I’ve ever dealt with. I’ve bought two cars from Buddy in sales and the service guys are all very pleasant to work with. Jeff, Arlen, Fred and Brad couldn’t be nicer. I don’t mind going in there bc they take the pain away from what can be a major inconvenience sometimes.
Fred and staff are great. Good people, timely and dependable service. Nice sitting area while you wait. I will continue to buy from Capo VW. On car number 5.
I’m a local resident and have been doing business with capo VW for 20 yes. Both Buddy and AJ were a pleasure to work with!
Staff were friendly, helpful, and courteous! Brad & the service technician explained the work that needed to be done on my car and finished the work on time. I was happy to pick up my car clean in and out.
Ive tried another OC Dealership and they dont come close to the outstanding customer service of Capo VW! All contact with them is seamless, they remember me/my cars situation when i call, and have no problem with my numerous questions. I was able to preview the Tiguan loaner until my car was finished. Will definitely refer others!
In for routine maintenance was notified of certain recall issues. Service department was on top of it was able to resolve the issue in one day. Also was provided a video link of what needed to be serviced on the vehicle which is greatly appreciate it
Great experience with Buddy at Cap VW. We knew the car we wanted and he went above and beyond and made it happen. Happy with our Tiguan!
The entire experience of leasing a vehicle at Capistrano VW was a pleasure & Mike Stieber made it so from beginning to end. I recommend Mike and the team at the dealership.
Always have had the best experience. They make buying a car so easy and relaxing. No stress. Steve Skinner is the best! Thank you for everything and always having my best interest.
Terrific level of service and excellent communication around status of work. Everyone was super friendly. Brad Johnson was fantastic and helpful in my personal drop off logistics (paid for Uber home as service was more extensive).
100% satisfied. Great customer service from the sales and management team especially Gary Willenborg. Everyone went above and beyond and made this a nice experience.
First time buying a Volkswagen. As soon we’re walking to the dealership Edward welcomed up and was very attentive. He had great customer service.
I always feel confident that I’ll be treated fairly when I bring my car to Capistrano VW for service. They always provide prompt rides for me. The estimated costs are accurate or, on occasion, I may be charged less. Polite, respectful, top notch service describes the service advisers. Arlen and Fred are especially good.
I just leased a VW Tiguan last weekend and am very happy that I chose the Capistrano location. The staff treated me very well, gave me a great deal, and even a laugh or 2. Well done!
I’m buying a car from out of state and timing it with my arrival date. Buddy and Nick were amazing and made the process painless. I highly recommend them.
Can you get straight forward and refreshing at a dealership? YES! Great experience and I look forward to getting my next car here as well.
I have had my car serviced at Capo VW since new and purchased 2 cars from them and my purchase and service experiences have been excellent.
The people I worked with on my purchase were very kind and helpful. I had a great experience and would recommend them to anyone looking to buy a Volkswagen. Thank you Buddy Holguin especially.
The service advisers are very knowledgeable! They make a great effort to understand any question I have about my car. And always follows up to explain any work I might need on my car!! I always feel like I am getting great service at a reasonable price.
One of the best dealerships I've ever been to. Mike Stieber is very great. He makes you feel so welcome that it feels like family. The professionalism and the honesty with the sense of urgency ensures that everything was smooth as it can be. I am one happy customer and definitely going back to this dealership in the future and spreading the word out to friends and family on how awesome the staff and salespersons are. Excellent!
Capo VW service has always done an excellent job in providing honest and thorough work. My last visit, there was some overlooked concerns I had communicated to the service team. Those concerns were realized on my return trip home, over 300 miles away. Nonetheless, while things have been difficult with the pandemic, I will still return to Capo VW for service expertise.
As usual, the service department at Capo VW is the best in the region. We appreciate the friendly and fast service. Thanks folks for the excellent work.
Steven and Nock made this a great experience for us! They were both helpful, friendly, low key and professional. I would recommend them to friends
Nick has a great power of customer service he did makes me happy as much as he can i have great moment with Nick at capovw
Arlen made everything easy, with straightforward updates. Overall, great service, as usual. I can always count Capo VW to take care of my needs and do it in an efficient manner!
Brad was very helpful and friendly. He address all the issues I had with my car and went over all the work that was done.
Service department is efficient and helpful. I love the video from the service tech to show the work done and detail the results. This is a fast, efficient method to share necessary information. I couldn't be happier.
Always such a pleasant experience coming back to this dealership. From scheduling the service over the phone, to picking my car up upon completion, is a very seamless and painless process. Those guys in the service department are always so friendly and accommodating. Thanks guys!
Mike was incredible. What a nice guy!!! He made it happen for us, got us exactly what we wanted. Paul seemed like he had better things to do.
Brad did an amazing job to handle my service issues. He followed up and explained the issues. We discussed what to do so in the future the issues we dealt with this time would not happen in the future.
I was able to have a prompt, convenient appt. Explanation of need repairs Clean car I was offered coffee and asked if I needed transportation home
Excellent Service!!!! Jeff was is the best and very patient and told me everything about my service and showed me how to set the correct time in my Tiguan.
PEOPLE ARE VERY NICE AND FRIENDLY AT CAPO VW, IT IS ALWAYS VERY CLEAN AND CHEERY. JEFF MARIS AND ARLEN MACK WERE VERY HELPFUL. THE SEVICETEK SENT ME A VIDEO ON WHAT HE HAD DONE ON MY CAR. I ALSO TALKED TO SALES MGR. NICK COLLUCI ABOUT THE SERVICE. i WAS IN AND OUT WITH IN ONE HOUR.
Took my 2015 Jetta TDI in for its 50K service. Arlen is very professional, but it seems like there is usually a rather pricey add-on to their initial service rate.
Service was great but no loaner was not available. Dealer service is expensive so they should have loaners available or advise when dropping off, giving the option to reschedule service call.
This is the best service center I have ever taken a car to. They are very communicative, professional, thorough. I dive over an hour one way to bring my car to Capistrano Volkswagen.
I had a great experience at this dealership. Everyone there was very friendly and helpful. I went home with a car and I love it.
Great service! I took my car in for an oil change and they found a clanking sound and fixed something on my vehicle that was under warrantee. Brad was great to work with, friendly, informative and quick.
Fred was so nice and so helpful. His mannerisms and professionalism made all the difference. Fred was amazing. he called me in a timely manner and got the car to me when i needed it.
Arlen is always easy to work with and honest about what we need to do to keep our Jetta in good shape! Thank you so much!
This dealership was awesome, got to test drive multiple vehicles which was great! I came over from Jeep and had never driven a smaller car, ended up with the Jetta SEL premium and I am in love! Chuck was helping us and he was really great! He didn’t mess around and we really put him through it trying to get a lower price! At the end of the day we got a great deal and we would recommend this VW dealership and Chuck to help you!
Will never go anywhere else. These guys know what they’re doing and offer the best price among all the VW dealerships. Thank you all.
As usual, the service at Capistrano Volkswagen is the best of the best. Brad, Fred, and Jeff were all terrific. We trust these folks with our cars and our family. I can't give a higher recommendation than that.
Service has always been very good in addition to customer service and Fred. Pricing tends to be on the upper end with not enough specials that are more relevant to the normal service performed and required.
Arlen was very friendly. They ordered the part I needed. It arrived promptly scheduled me to come back and they resolved the issue I was having with my apple car play
This was my first service at Capistrano VW and it was a smooth process and such a nice, helpful and professional staff! I truly appreciated how fast my service was scheduled. Thank you 😊
Steve was awesome! He went above and beyond to get me exactly what I was looking for and at the best price possible. Paul was also extremely helpful! Both were very kind, non-pressuring and very informative. I am so stoked on my 2021 Atlas for me and my growing family!
Mike Stieber was absolutely a pleasure to work with and we are so happy with our new 2020 Tiguan! We also had a great experience with Brad Johnson when having our son's Tiguan serviced recently. AJ Jamshidi was also a complete joy to work with! He made the finance process so easy.
They’re always professional, friendly and quick! They send you a text video recapping everything that was serviced on your car which I love and is so helpful.
I put a lot of miles on my 2014 Passat TDI, (190,000 so far), so I need a service department I can count on. After trying a couple of other dealership service departments, (that shall remain nameless), I found Capo VW and have had great service whether it's routine scheduled maintenance or just normal wear and tear from the number of miles driven.
Great Dealership.....has been taking care of our vehicle since March 2017 when it arrived new from Greenboro, North Carolina. Fred has been our Service Agent ever since and really knows his business.
The whole process wen very smoothly and I was very impressed when I received the showing the work that had been done on my vehicle. I look forward to my next service visit.
They are fast, helpful, and took great care of me and my car. They had to order a part and were great at keeping in contact and letting me know when it was time to come back in.
We had such a wonderful experience purchasing a car from Capistrano VW. We wanted to come test drive a few cars and were unsure if we actually wanted to buy a car that same day. But Steve Skinner showed us a few options, gave us time to think about it, and we were able to make a decision with no pressure from him. Everything was processed quickly and smoothly, and we are so happy with our purchase!
Very communicative. Great customer service and speedy service even when adding work at the last minute. In and out with no issues and will definitely come back again.
Amazing service. The technician video was fantastic. Looking forward to speaking with Miles to thank him for a great job with his dealership. Great Job A to Z!
Easy to set up appointment online. Love the tech video. The Advisor was very professional and responsive.The place was clean. Like the Lift option to drop off the car.
In spite of living 2 miles from anonther VW dealer I still prefer to drive to you guys. Ilike the service , such as the video of the work they do and the timliness of the service and making appoints. Also, Fred my service advisor is really on top of things and always has time for my questions. Thanks Fred
Joey was a pleasure to meet & work with. I would definitely purchase another car from him in the future. I had a very good experience at Capistrano VW.
Helpful, they want you to be satisfied with their service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service
I always have great service everytime I come here. The work they do in my car is always exceptional. I will continue to come back. Great staff and service.
Another great experience at Capo Vw. Brad in the service department never disappoints. They are always friendly and take care of our needs. I will continue to support them.