Customer Testimonials
I have dealt with many dealerships in my life time and Capistrano VW is one of the best I have dealt with.
Everyone from Service, parts, sales and on up, have been so nice to work with. They genuinely love what they do and care about the customer.
I had the privilege of working on the lease of my new VW with Chuck Lilly and Buddy Holguin, who each in their own way helped me along in making the best decision I could for my lifestyle in choosing the right model and were working step by step, side by side, ... Read More Google - May 31, 2026
Car sat for two days, unable to conduct repair, service dept overbooked....Poor planning on CapoVW
Very pleased with his family owned dealership everybody that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and exceeding their valued customers expectations. Keep up the good work.
Always a great experience. Got me in and out quickly at a reasonable price.
It was relaxed, easy to get help, and very informative. Both Buddy and Joey were very personable. Joey helped us with our paperwork and made it light and enjoyable. Buddy showed us the vehicles and took us on a test drive. He was extremely helpful and funny.
Took the car for a recall, technician showed what needs to be done, also, I was provided a loaner for the day while they worked on my car. Loved the loaner. It will be my next purchase when I'm ready to buy a new car!!!
Always great service. Brad is a great advisor who explains and makes recommendations in our best interest.
First time to this dealership and while it seems like a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of almost 3 days.
I have a 2025 Golf R (7 months old) and there’s a seatbelt check engine light. I made an appointment a few days in advance and dropped the car off as scheduled. I am enthusiast with a fairly highly upgraded car so I appreciated Brad and James’ acknowledgement and extra care to wait for a qualified technician with “soft hands”. But it’s ... Read More DealerRater - May 30, 2026
From start to finish, the car buying experience at Capo VW was great! I love the no-haggle, fair pricing policy. And the salesman that helped us, Buddy, went above and beyond to make it a great experience. Thank you Capo VW!!!
Really fantastic service. Brad is the best very knowledgeable and helpful most definitely would recommend
Fast, courteous and efficient, even had a courtesy car ready for me. Made me feel like a valued customer.
Awesome Amazing Fast Quick Nice Cool The best thing ever Super efficient well organized machine
I took my car in for a radio problem. They updated the software, but did not test it out and I still have the same situation. James has been out all week, still waiting to hear back from dealership
Really poor experience: Terrible customer care, bad attitude, lousy communication. After 5 VW's, we will never buy from this Dealership again. We'll be taking our business elsewhere.
Professional and accountable. Great overall experience Thank you Thank you Thank you Thank you Thank you
Had a great experience with their team in assisting me with a car purchase! Very helpful and the experience was a breeze.
Went in for an oil change/ washer fluid check. Was quoted an hour and half and ended up leaving my car for a day and a half. Called at the end of the day and Greg said he didn't even get anyone to look at my car after I called him not him calling me to let me know the plan changed and my car needed to stay overnight. The next day I never got a call that my car was ready and I had to call again to check the status and they said yup it's ready. ... Read More DealerRater - May 24, 2026
Great service and helpful people.
Great sales experience, good selection of the Buzz (our new car). Alex our salesman was great. Knew the car well and we feel like we got a very fair deal. Highly recommend!
Brad was very helpful. The work took longer than expected so he gave me a loaner which was great.
Very straight forward and told me what was necessary on me car. Very friendly to speak with
Our salesperson was Michael and he was terrific. I do not like buying cars and he made the whole process so easy. I really appreciate that he was not using any high pressure sales tactics. He was chill and made us feel very comfortable. Everyone else was also very relaxed and non pressuring. And I really like that they certify all their used vehicles, at least for the ID.4 which is what we bought. Other dealerships had stock where most wasn't certified but then wouldn't give us a reason why. I would definitely recommend this dealership to anyone ... Read More DealerRater - May 18, 2026
Quick and easy. Supportive environment for me and my daughter. Should I need a car in the future I will definitely start with Capo VW if it fits my goals.
I stopped on my way thru from San Diego to LA. I didn’t buy a car but I talked with sales, Nick to be specific and he answered my questions. Very kind and knowledgeable.
My wife and I drove up here first thing on a Sunday to test drive an ID4. We called ahead and Michael pulled the car out and made sure it was ready for us when we got there. We also were also able to drive another one with a higher trim package. After talking it over we decided on the higher trim level vehicle. Michael was awesome and never pushed the hard sell or any add-ons other dealerships had tried to push on us. The process was as seamless as buying a vehicle can be and we were very pleased ... Read More Google - May 17, 2026
Amazing! Short and sweet! Grateful for the experience.
We had an appointment to look at a used vehicle, our salesman Michael met with us right away and got us into the vehicle for a test drive. He was very knowledgeable about the vehicle which was appreciated since I had never driven an electric vehicle before. The price was no haggle and upfront. Excellent financing was made available to us as well. We are ecstatic with our purchase!
Good They provided me with the things i need and they are quick to solve my problems
No pressure, quick, efficient, informative and top tier service across the operation. Recommend your next car decision starts at Capo VW.
I had an excellent experience with the service department at Capistrano Volkswagen. Greg was incredibly helpful, professional, and attentive throughout the entire process. He took the time to answer all my questions, kept me updated, and made everything smooth and stress-free. The overall customer service was truly extraordinary from start to finish. It’s rare to find a dealership that makes you feel so valued and well taken care of. Highly recommend Capistrano Volkswagen, and especially Greg in the service department!
I have found that Capistrano Volkswagen has always been focused on the customer and I've experienced that every time I've been in there
These are my favourite dealer. Best thing about Buddy he is very professional but he has some personal touch like family so I trust him so much...They all r very nice and friendly very helping always. Now I have 5 years journey with them no complains...I will dafinateley recomend my family&friends too...
Everything was pre-arranged so I was able to trade in my previous car and drive away in my new one in about 35 minutes. I coulda done that on a lunch break!
Wonderful experience at Capo VW. Our salesperson, Steve, was so incredibly helpful and no pressure. We really appreciated his helpfulness, knowledge, and care for ensuring we got the right vehicle for us. Not to mention they beat out every other dealer on price, warranty, etc. 10/10 experience.
We received excellent customer service when recently buying our VW ID.4. There was a minor mistake on the sales agreement that I didn’t notice until after we drove it home. I called the next day and the finance manager immiately corrected it and refunded the $600. I feel they are honest and have integrity.
The staff in the auto services is always pleasant, knowledgeable, and helpful.. Brad has always been an extremely competent and patient person in our many dealings. Work needed is explained clearly and completed in a timely manner.
They cared for my car and made it as if it is brandnew The best
Love Brad Johnson professionalism & honestly. The service took a little longer than usual. The car is running good. Overall, I am very satisfied.
Fantastic. Lovely experience. Alex really was able to discuss car options for us! Super nice down to earth salesman. Really not salesman more like a car purchase consultant.
Brad Johnson is the best---most caring sincere and personable guy! Brad is always thorough and keeps you updated the entire process
Will never have my car serviced here again! Had a 7:30 am appointment and dropped and checked my vehicle in the night before. Services…oil change and tire rotation. Requested to pick up vehicle at 9:00 am. which the was noted at check in. Received call at 8:55 am saying they haven’t started the service yet…no attendants available. Once service started, received video stating I need front end alignment…this service was performed at my last service oil change!
Note I live in Yorba Linda and made effort to have my vehicle serviced here. Bought the vehicle here which was a ... Read More DealerRater - May 2, 2026
I have been a customer since 2010 and it is mainly due to Brad and retired Fred. Custom service is excellent!
If I can give you guys 10 stars, I don’t hesitate, Very good customer service, easy and fast process.Buddy was so kind and an expert and he explained to me everything about the car. I recommend Buddy as a salesman.
I've been coming to This VW for a long time now. No bad experiences Will continue to do business at VW
I swung by the dealership for some service, and I was really impressed by how friendly and quick they were.
The best team who help new customers with professional marketing of VW cars. Very helpful with their knowledge and expertise.
It was a great experience getting my new Taos from Capo VW. Steve made sure I got all my questions answered so I felt secure in my choice. I was able to complete the whole process from home and I’m grateful for the exceptional service.
Brought my 2020 Tiguan in for oil service & overall inspection. There was some additional maintenance that was needed that I was advised on a completed the most important one. I was well informed by Greg throughout the process. The only issue I had was the turnaround time. It took 2 1/2 days to get it back. I was given a loaner but was not anticipating length of time it would take to get the car back. Greg was very accommodating & helpful.
From the sales and finance teams to the service team, we have been impressed with their level of care and service they provide.
Capristrano VW has taken care of our 2017 Beetle since it had 46 miles on it transported here with 46 miles on it in March of 2017 from Greensboro, N.C. Every service has been with them with the exception of tire purchases.
Luke is awesome. This is the second time he has handled my appointment. He was the only service member there in a busy Saturday morning and handled everyone and everything in a quick efficient mannet
Always a great experience there at Capo- been going there for years and have bought 2 cars there. Brad in service has always taken great care of me and our cars - very professional and knowledgeable and responsive with communication. We live equal distance between capo and another VW dealer / service but we always choose capo because of the service.
Best customer service and just incredibly kind and helpful From Buddy to Mike to Brad everyone was so personable and knowledgeable
Effucient Service was informative and efficient. I made an online appointment. The appointment time was kept and the car was returned within an hour.
Nick and Michael helped my wife and I find the perfect vehicle and were able to put together a payment within our budget! They were also very professional. I will be back next month to purchase my daughter's vehicle. Wallace Mains
They have always taken great care of my car. I am reminded of when I am due for service and scheduled right away.
It was the most pleasant experience in purchasing a vehicle I've ever had. Great Vibe
I recently had a new tire installed, and when I received my car back, there was mounting lubricant left on the tire and rim, which I had to clean myself. This was not a major issue.
My experience with the advisor, however, was upsetting. When I brought my car in on 4/16/26, I was told the tire needed to be ordered since I wanted all four tires to match, and I agreed to proceed with ordering. I was told to expect a call the next day between 10:00–11:00 with an update, but never received a call. I followed up around noon, only ... Read More DealerRater - Apr 21, 2026
They provide a great service. The techs are great, they send a video of them doing a walk around your vehicle showing what needs attention and what can wait till the next service. They are a little pricey but I know that is set by VW and not by the techs. Overall great customer service.
Great service
Luke was very helpful. The service was impeccable and I loved seeing the video he made everything very easy thank you.
Always easy to arrange an appointment. Brad is solid and a pleasure to work with. Great communication via text and or email with technician videos.
It's a great dealership...knowledgeable sales staff, great management team and wonderful service writers
We had an exceptional experience at Capo VW when leasing a 2026 Tiguan R Line. Our sales rep Fernando Martinez and General Sales Manager Kevin Dooris were professional and very responsive. The process was superb from negotiation through delivery.
Brad and entire team are friendly, professional and listen to concerns. This is my first VW automobile and based on my experience at Capistrano Volkswagen it will not be last with the brand.
Great service
Service Advisor Greg was courteous and helpful. I appreciated his sensitivity to my time and arrangement of Uber rides.
Haven't had a lot if work done, but the couple times I've been in it's been good. The Uber rides are great. I remember my BMW dealer used to give you a car to drive while work was being done. But I'd bet that doesn't happen these days. Cheers!
Textbook perfect Professional, friendly, caring, thorough, on time, comfortable waiting room, valued service, timely communication
Video walkthrough provided by service technician was great.
Very pleasant experience. Very low key and chill. So good I bought 2 cars on 2 separate occasions.
Prompt, friendly, thorough, professional, caring.
Oil change service
Smooth negotiations but terrible delivery experience. New vehicle had quality issues that no one discovered prior to delivery. Had to bring back to dealer to be serviced. Temporary registration was not provided. F&I Manager offered 4 year extended service plan on 3 year lease. Release document on lease vehicle we returned not provided.
Great customer service very informative well absolutely recommend be back anytime I need a new VW
Easy to work with.
The only dealership I’ll ever do business with again, it was that good. Every single staff member was kind, respectful, and knowledgeable. Getting a new car typically isn’t a fun day but these guys have completely changed my perspective and made it so easy, simple, and seamless. I actually felt like the luckiest girl in the world that on a hunch I decided to go to this dealership. If you’re considering going with this location … just go for it. Bet you’ll be so impressed you’ll want to leave them a review too !
My 2025 Tiquan was in the shop for a minor repair for over 4 weeks. They provided a loaner and regular updates.
Staff friendly and attentive. Cody of services high on my quote for brake service and air filter
I always trust the dealership and have been going here to service my car since I purchased it. Something you guys did in the past that no longer do is under promise and over deliver. This time it felt like over promising to under delivering. Setting time frames and then not meeting them and saying you will do something than don’t. For example I was told they would install my windshield wipers that I had purchased and that was not done. I was told I would be given in a ride in about 10 minutes which turned out to be 40. ... Read More Google - Apr 2, 2026
James the service writer was excellent. His communication was first rate!