CUSTOMER INFORMATION INQUIRY? DON’T WORRY…WE GET IT!

Capistrano Volkswagen takes your information and the safeguarding of that information very seriously. As such, we’ve designed this landing page to get you to the right place. Our intention is that the questionnaire below will help clarify your exact intentions and help all parties comply with current regulations.

How can we help you?

I want Capistrano Volkswagen to stop calling or emailing me.

Many of our clients simply want to remove themselves from marketing activities (email, advertisements, specials, etc.). Thankfully, we accommodate those requests regularly and they can be made by filling out the form below*:

*Please note that someone from our organization will need to speak with you and verify some information so we can make sure you are who you say you are.

I want Capistrano Volkswagen to share with me what information about me they collect.

When purchasing a new or used vehicle (or attempting to), Capistrano Volkswagen collects significant amounts of personal information so that we can arrange DMV services, financing, manufacturer registration, warranty, and other services on your behalf. Personal information needed for these services is obtained via information provided by you at time of transaction and varies by what goods and services are being exchanged (sales, service, parts, etc.). As an automotive retailer in California, we have robust legal and governmental retention requirements that make it necessary to safeguard this information for some period and at the end of such time, make every effort to properly destroy/dispose of the information. If you’d like more clarity regarding what data we collect and retain, you can access our privacy policy by clicking HERE.

I want Capistrano Volkswagen to delete my information (formal CCPA request).

In 2018, California became the first U.S. state to enact a comprehensive consumer privacy law called the California Consumer Privacy Act (CCPA) which grants residents new rights regarding their personal information. Those rights include (among other things) notice, portability, deletion, and opting out of information selling.

 
To fulfill a CCPA request, please note the following disclosures for the request to be made:

• In order to continue to protect your personal information, we will need to verify your identity (with multiple forms of identification). This may require in-person visits or notarized documentation and certified mail services.
• You’ll also need to establish that you are (or were) a California resident.
• In order to best serve your needs, please clearly articulate the manner of your request and specify what actions if necessary, we will need to take (notice, portability, deletion, and/or opting out) to comply with the request.
• It’s important to note that in many instances, there are exceptions to the deletion right if there are applicable record retention requirements that require business to maintain the data for certain periods of time. Therefore, complete deletion may be unavailable at the time of request depending on when the data was generated and the timing of the request (CCPA requests currently pertain to data one year old and newer).
• Also note that special laws outside of CCPA guidelines also outline that a manufacturer may still contact you regarding vehicle warranty and recall repairs.

 
To exercise your consumer data rights under the California Consumer Protection Act (as a California resident), please contact us in one or more of the following methods:

• Send an e-mail to: delete@capovwmazda.com
• Visit our place of business at: Capistrano Volkswagen, 32922 Valle Road, San Juan Capistrano, CA 92675

Complete the online form by clicking the desired request below: