Capistrano Volkswagen dealership customer reviews

2075 Reviews

4.9 out of 5 stars

5 star

1947

4 star

128

3 star

2 star

1 star

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drpriest2001 15 Aug 2019

We visited another VW dealer the same day and was haggled. We met Steve late in the day and he was no nonsense and honest. We ended up purchasing a new car for the same price as a used! We will be back for #2!!

5 rate

JulianneC 15 Aug 2019

I came in with an old VW. Haunted by pangs of sentiment and angst, it was in fact, time to say goodbye to my vehicle of numerous years. How hard it was to part with "an old friend." But, Mike found the silver lining behind the dark cloud. Paul worked the numbers, Nick manned his over-seeing telescop...e, and Fred was introduced and freely spilled forth his words of wisdom. I ended up driving home in a brand new Beetle designed to pluck the heartstrings of all who see or ride in her. The best thing is not only did my ultimate wish come true, but I now have a "home base" to navigate toward-- my sextant pointing to Capo VW for regular maintenance and top-notch advice, I know with each visit I will be met with genuine consideration, patience and efficiency. An added plus is the fact that I live very close-by... I'm glad the humming engine of the beach culture lives on at Capistrano Volkswagen. Thanks guys! Show more

5 rate

SIPINCHRISTIAN 14 Aug 2019

Brad once again took care of me. I have a TDI warranty on my car and Brad took note of it right away when he saw my check engine light on.

5 rate

lisabeme 14 Aug 2019

The team at Capistrano VW is the kindest most honest dealership in town! I can’t say enough about how well I have been treated both times I purchased cars from them. I would highly recommend them for your car purchasing experience.

5 rate

HOWARDCLEFF 14 Aug 2019

They treated me great. I’m from out of town and yet they took care of me just as good or even better than my hometowns own VW dealer, where I purchased car. Says lots about how corporate VW operates.

5 rate

SIPINCHRISTIAN 14 Aug 2019

Brad once again took care of me. I have a TDI warranty on my car and Brad took note of it right away when he saw my check engine light on.

5 rate

lisabeme 14 Aug 2019

The team at Capistrano VW is the kindest most honest dealership in town! I can't say enough about how well I have been treated both times I purchased cars from them. I would highly recommend them for your car purchasing experience.

5 rate

HOWARDCLEFF 14 Aug 2019

They treated me great. I'm from out of town and yet they took care of me just as good or even better than my hometowns own VW dealer, where I purchased car. Says lots about how corporate VW operates.

5 rate

CCOOPER4 13 Aug 2019

I brought a 2016 VW Golf in for a battery replacement at 27,855 miles. It was dead and needed a jump to get to the dealer at a cost of $85. I have purchased several vehicles from Capo VW and most recently a 2019 Jetta R. I have been a loyal customer and have referred business to this dealership o...n repeated occasions. That will now change. While the warranty is for 3 years or 36,000 miles whichever comes first, I was just 2.5 months out of the 3 year limit and there was little effort to accommodate me beyond a $50 credit on a bill of $850 (i had the 30,000 service and fuel service performed at the same time) With the PR problems that VW has had in recent years, I cannot believe that they or the dealer would not stand behind their customer on a $200 battery. Very disappointed in both the dealer and the brand. Show more

4 rate

JACK.KIEWIT 12 Aug 2019

Very pleased ? very thorough ? loved their video and follow up. Very pleased with there ability to work out finishing the job in a timely same day completion??

5 rate