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We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.

Capistrano Volkswagen is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!

Customer Lobby
1905 Reviews
4.9 out of 5 stars
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PAMPEREDPET0 20 Jun 2019
Fred my service asked if I would be leaving my car for service, and I said no, I was going to wait. He warned me that it might be 2-3 hours as there were appts ahead of me. I told him I was aware it might be that long, I was told that when I scheduled the appt. My car was ready in less than 1 hour! ...I love Capo VW, your customer service is fantastic! Show more
5 rate
Cars.com
RBROWN421 20 Jun 2019
Brad was very helpful and efficient. He helped me get a car to and from my work. I appreciate being able to just drop my car off in the morning and know they'll have it done by the time I'm off work and it being washed too was a nice perk.
5 rate
Cars.com
PAMPEREDPET0 20 Jun 2019
Fred my service asked if I would be leaving my car for service, and I said no, I was going to wait. He warned me that it might be 2-3 hours as there were appts ahead of me. I told him I was aware it might be that long, I was told that when I scheduled the appt. My car was ready in less than 1 hour!... I love Capo VW, your customer service is fantastic! Show more
4 rate
DealerRater
RBROWN421 20 Jun 2019
Brad was very helpful and efficient. He helped me get a car to and from my work. I appreciate being able to just drop my car off in the morning and know they’ll have it done by the time I’m off work and it being washed too was a nice perk.
5 rate
DealerRater
rjdsupport 19 Jun 2019
Purchased a 2019 VW Atlas (my first VW since 1968!) Very happy with the car, and even more with the people we dealt with during the purchase. No high pressure; just friendly, knowledgeable service at all steps. Honestly, after shopping at several other dealers, the combination of the car itself, ...along with the professional service, made the choice to buy there an easy one. Looking forward to a long relationship! Show more
5 rate
Cars.com
Hillary Orr 19 Jun 2019
Friendly, professional, excellent customer service. This is the 3rd vehicle I've leased through Capo VW. Very pleased with the experience from start to finish.
5 rate
Cars.com
MARTHA.GAUTIER 19 Jun 2019
We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs required by the master car repair expert Scott. I was stated a price. My service manager Arlen was able to secure both an Uber home and then a rental ve...hicle since the car was going to be in shop for several days for detailed work. I appreciate their support. I also appreciate their professionalism. Show more
5 rate
Cars.com
rjdsupport 19 Jun 2019
Purchased a 2019 VW Atlas (my first VW since 1968!) Very happy with the car, and even more with the people we dealt with during the purchase. No high pressure; just friendly, knowledgeable service at all steps. Honestly, after shopping at several other dealers, the combination of the car itself, ...along with the professional service, made the choice to buy there an easy one. Looking forward to a long relationship! Show more
5 rate
DealerRater
Hillary Orr 19 Jun 2019
Friendly, professional, excellent customer service. This is the 3rd vehicle I've leased through Capo VW. Very pleased with the experience from start to finish.
5 rate
DealerRater
MARTHA.GAUTIER 19 Jun 2019
We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs required by the master car repair expert Scott. I was stated a price. My service manager Arlen was able to secure both an Uber home and then a rental ve...hicle since the car was going to be in shop for several days for detailed work. I appreciate their support. I also appreciate their professionalism. Show more
5 rate
DealerRater
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