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Map 32922 Valle Rd, San Juan Capistrano, CA Today 9-8pm (866) 925-1603
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Home / About Capistrano Volkswagen in San Juan Capistrano, CA / Testimonials

How Are We Doing?

We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.

Capistrano Volkswagen is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!

2094 Testimonials
5 out of 5 stars
5 star
2019
4 star
75
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I couldn't be happier with my experience at Capistrano Volkswagen and Steven Skinner. Steven was very friendly, helpful and straight to the point. Steven quoted us a low and reasonable price right off the bat and we didn't have to waste hours haggling back and forth. Steven really listened to my needs and offered me a great deal that I walked away feeling good about. I definitely recommend Steven.
tess11
2016-03-04
My experience at Capo VW was a positive one. Buying a car can be un-nerving. The environment there was very friendly. I visited the dealership three times before making my purchase, and with each visit I encountered employees who were helpful, pleasant, and interested in helping to service my needs. Our salesman, David Hoke, was particularly helpful. I appreciated how he followed up on our first meeting, as I continued to contemplate what might be the best purchase for my family. We kept in communication for nearly a month prior to the final sale. I also appreciated the post-sale phone call he made. We bought a certified preowned car and it seems like it will be suitable for my family needs. My only recommendation for improved service at this dealership would be that all preowned certified vehicles come equipped with a spare key and an owners manual. I was not made aware that many of today's vehicles need to have specially made keys in order for them to work in the ignition. I'll now need to spend time (and a fair amount of money) to have these items. I'll buy my next car from David Hoke as well.... More
grimmich
2012-07-01
David and Capo VW were excellent. This is the first vehicle we have leased and they were very helpful in answering all of our questions. We have two small children and the staff went our of their way to make sure the kids were having fun (ask to see Jetta, the cat). The process was very quick (2 hours) too!! You would be crazy not to stop by and see these guys if you are buying/leasing a vehicle.
tlapp
2011-08-02
I know that the service provided at SJC Capistrano VW is the best! Whether it's a standard maintenance check, new tires, or even just a "what's that noise" I'm always confident in the professionalism and service provided.
sheri4sure
2019-07-11
As usual, the service at Capistrano Volkswagen is the best of the best. Brad, Fred, and Jeff were all terrific. We trust these folks with our cars and our family. I can't give a higher recommendation than that.
evstanton
2021-02-26
This is my 4th GTI, (and our 10th VW). We have been shopping at Capo VW for over 25 years, and after numerous cars purchased (and serviced) here we always return because of the great people. Joey and Nick made it easy to get into a new VW, and the service advisors (Fred, Jeff, Brad & Arlen) are all very knowledgeable and helpful. Keep up the great work!!
JCWRIGHT
2020-02-05
All excelente as always!!! People at service department take care of everything I asked and my car was ready on time!!! Thank you so much
ADRIANALLACER
2020-07-01
Capistrano Volkswagen is a great place to buy your car or get your car serviced. Everybody is kind and professional. I bought all my cars there and I will always return. I bought out my leased car and had it VW certified. Everybody involved was outstanding.
Coto28
2021-01-30
Overall experience with this purchase was the best purchase process I've gone through with any of my cars. The Golf R is a tough car to come by, so I put a deposit down and knew I had a wait in store. Steve Skinner and the team (Nick Colucci & Miles Brandon) updated me along the way with any info they had. As the arrival date got closer random delays (caused by issues out of Capo VW's control) kept popping up they were updating me daily with whatever info they came across. They were definitely looking out for me and were as excited for me to get my car as I think I was. Paul Clark in finance was great too as he was able to get me a very low rate on my purchase. Overall I can't recommend this team enough, and the icing on the cake was they were one of the few dealers in all of Southern California that weren't charging mark ups on this hard to get car. Thanks Guys!... More
cgoswiller
2016-02-27
Normally I dread looking for a new car but my experience with Don Abadie at Capistrano changed my attitude. Don was friendly, informative and patient throughout the process. We were undecided between two good car choices or whether to lease or buy. He was happy to indulge our need for multiple test drives as well as explore alternate financing options. Don’s unbiased recommendations and experience made us feel like he had our best interests at heart -which helped us make the right decision. It is obvious that the fine staff at Capistrano VW is more interested in developing return customers than making a quick buck.... More
Morphix
2012-06-26
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Location

Capistrano Volkswagen
32922 Valle Rd
San Juan Capistrano, CA 92675

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Sales: (866) 925-1603
Service: (866) 251-0140 
Parts: (866) 251-0140

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