How Are We Doing?

We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.

Capistrano Volkswagen is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!

Customer Lobby
1335 Reviews
4.9 out of 5 stars
Sort by: Latest review first / Highest rating first
Rballreich 15 Oct 2017
Richard is a true professional, he knows the product inside and out, Nick was extremely accommodating and put us at ease. Highly recommend this dealership
5 rate
DealerRater
Rballreich 15 Oct 2017
Richard is a true professional, he knows the product inside and out, Nick was extremely accommodating and put us at ease. Highly recommend this dealership
5 rate
Cars.com
ken Braunstein 10 Oct 2017
Steven was a great salesperson. He was very attentive, detailed and came across as very honest. A characteristic Capistrano VW has a known reputation for. HE was polite and made sure the entire experience was quick and comprehensive. He even engaged a surprise presentation with the car for my da...ughter when she showed up without knowing I had bought here a car. Well Done Steven!! Thanks for your great service! When I got to the Finance department and started going through the process and paperwork, that is when I felt that the dealership was trying to pull a fast one on me. Two things happened. The finance manager walked me through the pricing and finance...thats when I saw immediately that the price was higher then what was posted on the sticker. The finance manager said he was going to lower the price anyways...but he quoted me the higher price while walking me through the paperwork.......huh???...when were you going to tell me? He made the correction to the right price....thanks I also noticed that there was a charge for a theft deterrent device installed on the car. I asked what is this? He said that the salesperson should have told you about that. I said I was not informed....To the finance managers credit ....he immediately took it off the contract, readjusted the contract and told me the new price....and they left the anti-theft device on the car....as a favor for the mistake....hmmmm. He was quick and explained everything else..so thanks Overall the experience was a very good. I would recommend this dealership...I would tell anyone..regardless of the dealership...... make sure you read everything when signing papers. Show more
4 rate
DealerRater
ken Braunstein 03 Oct 2017
Steven was a great salesperson. He was very attentive, detailed and came across as very honest. A characteristic Capistrano VW has a known reputation for. HE was polite and made sure the entire experience was quick and comprehensive. He even engaged a surprise presentation with the car for my da...ughter when she showed up without knowing I had bought here a car. Well Done Steven!! Thanks for your great service! When I got to the Finance department and started going through the process and paperwork, that is when I felt that the dealership was trying to pull a fast one on me. Two things happened. The finance manager walked me through the pricing and finance...thats when I saw immediately that the price was higher then what was posted on the sticker. The finance manager said he was going to lower the price anyways...but he quoted me the higher price while walking me through the paperwork.......huh???...when were you going to tell me? He made the correction to the right price....thanks I also noticed that there was a charge for a theft deterrent device installed on the car. I asked what is this? He said that the salesperson should have told you about that. I said I was not informed....To the finance managers credit ....he immediately took it off the contract, readjusted the contract and told me the new price....and they left the anti-theft device on the car....as a favor for the mistake....hmmmm. He was quick and explained everything else..so thanks Overall the experience was a very good. I would recommend this dealership...I would tell anyone..regardless of the dealership...... make sure you read everything when signing papers. Show more
4 rate
Cars.com
Golf30242 01 Oct 2017
Capo VW had outstanding customer service while assisting me buy a 2017 VW Golf! Curtis Kelley went above and beyond to ensure I had the best price and the exact car I wanted. He was able to get a car from another dealership to the Capistrano location, while maintaining our discussed price. Upon go...ing to the dealership, everything was ready to go and a simple process. VW Capo made everything easy and affordable. I would absolutely recommend! Show more
5 rate
Cars.com
Golf30242 30 Sep 2017
Capo VW had outstanding customer service while assisting me buy a 2017 VW Golf! Curtis Kelley went above and beyond to ensure I had the best price and the exact car I wanted. He was able to get a car from another dealership to the Capistrano location, while maintaining our discussed price. Upon ...going to the dealership, everything was ready to go and a simple process. VW Capo made everything easy and affordable. I would absolutely recommend! Show more
5 rate
DealerRater
Tklug 29 Sep 2017
We came back for another car because the service was so amazing that we really felt like we could trust them to take car of us and they did. They got us everything we wanted and even exchanged the car we got a week later when I changed my mind and we have free maintenance and service the entire leas...e with a free rental so that all you have to do is go to the dealership and hand them the keys for any service and when your lease ends without any worries. They are all so polite and trustworthy which is rare in a car dealership that I really recommend them and we are coming back to get my daughter a car in a few months. Show more
5 rate
DealerRater
Tklug 29 Sep 2017
We came back for another car because the service was so amazing that we really felt like we could trust them to take car of us and they did. They got us everything we wanted and even exchanged the car we got a week later when I changed my mind and we have free maintenance and service the entire leas...e with a free rental so that all you have to do is go to the dealership and hand them the keys for any service and when your lease ends without any worries. They are all so polite and trustworthy which is rare in a car dealership that I really recommend them and we are coming back to get my daughter a car in a few months. Show more
5 rate
Cars.com
jaxson 27 Sep 2017
I just purchased my DREAM CAR, a 2017 Beetle. I went to Capistrano Volkswagen just to browse after doing all my research online. Bennett, my sales person, was amazing! He was there to answer all of my questions without being pushy. I found the car that I was looking for, at a great price. It could...n't have gone more smoothly. Everyone that I dealt with was so friendly and helpful. Excellent service! I highly recommend this dealership! Thanks again to Bennett and all the wonderful people that made this experience so easy. Show more
4 rate
Cars.com
jaxson 26 Sep 2017
I just purchased my DREAM CAR, a 2017 Beetle. I went to Capistrano Volkswagen just to browse after doing all my research online. Bennett, my sales person, was amazing! He was there to answer all of my questions without being pushy. I found the car that I was looking for, at a great price. It could...n't have gone more smoothly. Everyone that I dealt with was so friendly and helpful. Excellent service! I highly recommend this dealership! Thanks again to Bennett and all the wonderful people that made this experience so easy. Show more
5 rate
DealerRater
Questions?
Please speak with one of our friendly staff members for more information.