How Are We Doing?

Your insight is important to us and when you have something to say, we listen. How was your recent interaction with Capistrano Volkswagen and did we earn your top marks?

We are always looking to improve our customer service experience and your feedback allows us to do so. Thank you in advance for taking the time to share your thoughts!

Customer Lobby
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Babs R., Carlsbad, CA 06 Aug 2017
I inquired about the car I wanted online one night and received a call that night to arrange to test drive the next day. They held the car for us so it was not sold before we arrived from Carlsbad. Decided to buy the car, and within less than 24 hrs of seeing the car online, I was driving away with ...a certified car. The whole entire staff at Capo VW was wonderful! We were in a rush to get the paperwork done and get back on the road and they accommodated our timing and moved things through very quickly .I have an issue with my car on day 2 and my VW dealership that is closer to me wont fix the issue under my warrantee and I have to drive 45 min back up to Capistrano VW, who WILL fix the issue  - they are very accommodating! Plus - they gave me a very cool one of a kind key chain as a gift when I bought the car. Very pleased with the experience. - Rene was our salesperson, who was Great to work with ! Show more
5 rate
Yelp
Liz S., San Clemente, CA 06 Aug 2017
This was my daughter's first car-buying experience and we could not be happier! BENNETT is the man to see - so patient and so kind! The way a salesman should be. CHRIS made the legal stuff fun and praised my daughter for her maturity and good credit. I am 100% happy with the days events, the kid... is stoked on the car and we are happy that we got a great deal from a great dealership. Thank you Capo VW for being an excellent company to do business with! Show more
5 rate
Yelp
K C., Orange County, CA 06 Aug 2017
We just bought our third Volkswagen at Capistrano Volkswagen. The first time was in 2010 and the salesperson was so friendly and easy going, it made the purchase wonderful; not like the usual car experience. We have subsequently bought a replacement and now a Jetta for my son. Service is good too. I... had the service department do a detail on one car that was sideswiped (hit & run) and the damage was almost completely gone. In the sales department make an appointment with Bennett or Rene - to get fast service. Show more
5 rate
Yelp
LK 25 Jul 2017
A wonderful car buying experience, everyone was so nice and helpful. Everything was explained clearly and to our satisfaction! Would highly recommend! A shout out to Bennett, Nick and Paul for a truly wonderful car buying experience! All three were greatl to deal with!
5 rate
DealerRater
LK 25 Jul 2017
A wonderful car buying experience, everyone was so nice and helpful. Everything was explained clearly and to our satisfaction! Would highly recommend! A shout out to Bennett, Nick and Paul for a truly wonderful car buying experience! All three were greatl to deal with!
5 rate
Cars.com
Laoquy 24 Jul 2017
Had a very pleasant and relax time at this dealer. No pressure to buy Steve was a great person to deal with. The showroom is really nice also.
5 rate
DealerRater
Laoquy 24 Jul 2017
Had a very pleasant and relax time at this dealer. No pressure to buy Steve was a great person to deal with. The showroom is really nice also.
5 rate
Cars.com
OCWoman 16 Jul 2017
I have paid cash, leased a car, and financed a car at this dealership. Nice experience all three times. If you are looking for a Volkswagen, it's a great place to buy. Easy going and nice sales people.
5 rate
Cars.com
OCWoman 15 Jul 2017
I have paid cash, leased a car, and financed a car at this dealership. Nice experience all three times. If you are looking for a Volkswagen, it's a great place to buy. Easy going and nice sales people.
5 rate
DealerRater
Rick W Terner 09 Jul 2017
Nick worked hard, even on his day off, to get me the car I wanted at the terms that made sense. He truly went above and beyond to make me feel important. I couldn't be happier!! Thank you Nick! And Steve Skinner in Sales was a true professional. He listened and got me what I wanted. I've bought a ...lot of cars, and he was by far the best experience. Thank you Steve! Show more
5 rate
Cars.com
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