How Are We Doing?

Your insight is important to us and when you have something to say, we listen. How was your recent interaction with Capistrano Volkswagen and did we earn your top marks?

We are always looking to improve our customer service experience and your feedback allows us to do so. Thank you in advance for taking the time to share your thoughts!

Customer Lobby
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Toyo2015 16 May 2017
This was by far the best car buying expeience ever. I worked with three gentlemen at the dealership who worked 1.5 hours after closing to make everything workout in my favor. The Salesman: Bennett, The Finance Manager Nick, and Chris...who worked very diligently to find me an affordable rate. These ...guys were an amazing team of individuals. They even offered to order a pizza. Without a doubt they made car buy a fun expereience. After all this, this was not even a car (truck) they normally sell. Bennett made himself knowledgeable and was upfront about everything before beginning to discuss number. Bennett had worked at Toyota for over a decade so having his understanding of the vehicle was exceptional. Hats off the Bennett, Nick, and Chris. Thank you guys. I will definitely be sending people your way! Show more
5 rate
Cars.com
Passatter 07 May 2017
We felt that our experience at Capistrano VW was very caring, relaxed and comfortable thanks to Bennett Deming. We would recommend he and the team at Capo VW to anyone interested in a VW.
5 rate
Cars.com
Nicole P., Claremont, CA 01 May 2017
I just purchased a car today from Nick and Ben. They made the process fair, easy and totally above board. They beat out over six dealerships in SoCal as far as pricing and integrity of offer.They sent me a full email breakdown of the cost for the exact vehicle I negotiated on and when I got to the d...ealership,they printed out the SAME deal no questions asked.  No bait and switch here!The integrity of this outfit, is very high. I would recommend them to anyone. I felt like Nick and Ben made my experience seamless, not stressful and easy.Thank you, Capo! Show more
5 rate
Yelp
HappyBuyer 26 Apr 2017
Bennett was super kind, considerate and caring. He was very professional! He made buying a car an easy experience! Nick Colucci was helpful and made sure we were happy! Paul Clark got us in and out of finance quickly! Great dealership with professional employees! We would recommend this dealersh...ip! GREAT EXPERIENCE! Show more
4 rate
Cars.com
vera 11 Apr 2017
Rene was so helpful and explained all the details of the vehicle, he also provided us different kinds of option which would matched our needs. I would highly recommend Rene when you visit Capistrano VW.
5 rate
Cars.com
Enrique Romero 01 Apr 2017
We are on our 2nd Jetta because of how well Mike Steiber and his peers at Capo VW take care of us. They are so accessible, responsive, and easy to work with. Give Mike a try and you will keep coming back.
4 rate
Cars.com
Happy customer 26 Mar 2017
Capistrano Volkswagen was wonderful to work with. Renee was personable, very knowledgeable and responsive. He walked us through lease versus purchase and purchase new and previously owned, comparing features and financial issues. We even discussed various models and which would fit best with our ...family's needs. The dealership was clean and employees were smiling and approachable. I buying a vehicle stressful and overwhelming and they handled it smoothly and quickly. Show more
5 rate
Cars.com
Todd S., Poway, CA 13 Mar 2017
Purchased a CPO Tiguan from Buddy last week. Very positive experience overall. The real deal clincher was that he went out to the car to make a video and addressed us by name as he went over the car in detail. I really had no desire to drive from San Diego to Capistrano to look at a car but the init...iative shown by making the video got me to make the shlep and I bought the car. Minus 1/2 bc they didn't realize the a/c vent louvers in the dashboard were broken and they were short one key/clicker but they're making good without any fuss!  But I could do without the OC traffic for sure. Show more
5 rate
Yelp
RMG's 2017 Tiguan 01 Mar 2017
Our salesman, Rene Alberti is very knowledgeable about his products. Rene spent a lot of his time explaining all the features of our new Tiguan. Thank you Rene and Nick Colucci for a great car buying experience, Rollin & Susan Green we are now the proud owners of 2 Tiguans.
5 rate
Cars.com
Amy M., Tustin, CA 24 Feb 2017
They fixed my squeaky brakes! No other dealer took me seriously! My car runs great now! So impressed! They were very professional and kind! I will buy a car from them when my lease is up!!2-23-17Another great experience here! I came in for the 20,000 mile check and help with my squeaky brakes!  The...y took such good care of me and gave me a rental for the brake trouble!! Unfortunately, I fell in love with the rental (2017 Passat). It had all of the features of a new Mercedes!  It drove awesome!!! I may have to get one of these in a couple of months! Show more
5 rate
Yelp
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